Regional Team Manager Customer Success Wfh (Remote)

Location: Remote (Global)

Job Overview

We are on the lookout for an enthusiastic and dedicated Customer Success Regional Team Manager to spearhead and nurture our expanding Customer Success team. As we broaden our global outreach, we seek a leader with an exemplary history in customer success and a fervor for innovative technologies. If you have journeyed from a Customer Success Manager (CSM) role into leadership, you may be the individual we are searching for.

Key Responsibilities

• Lead strategic planning initiatives, including communication frameworks and team assemblies.
• Regularly assess key performance indicators (KPIs) to ensure your team’s success.
• Formulate strategies to boost customer engagement and retention, while identifying upsell prospects.
• Provide expert guidance to your team in resolving escalated customer concerns efficiently.
• Mentor your team members to enhance their professional growth and skill development.
• Conduct performance evaluations and promote individual development plans.
• Foster a collaborative environment by working alongside Sales, Marketing, Product Development, and Support teams to address customer needs.
• Collaborate on documentation efforts, maintaining high quality and attention to detail.

Required Skills

• Demonstrated experience in the Customer Success domain, with a focus on SaaS or software industries.
• Proven history of achieving outstanding customer success outcomes.
• Ability to lead and nurture a high-performing team.
• Strong analytical and data-driven mindset to enhance performance.
• Exceptional communication and interpersonal skills.
• Willingness to travel for team events up to four times annually.
• Proficiency in additional languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is a bonus.

Qualifications

• Solid experience in managing a Customer Success team.
• Strong leadership capabilities with a focus on team development.
• Excellent problem-solving and analytical skills.
• Outstanding communication proficiency.

Career Growth Opportunities

This position offers a generous personal learning and development budget of USD 2,000 annually to foster your professional advancement, alongside mentorship opportunities that will enable you to guide your team effectively.

Company Culture And Values

We pride ourselves on cultivating a supportive and innovative team culture that emphasizes personal development, collaboration, and a commitment to excellence. Our flexible remote work environment empowers team members to excel in their roles.

Compensation And Benefits

• Competitive salary with an annual review and performance-based bonuses.
• Flexibility to work remotely, with occasional in-person team gatherings twice a year.
• Generous annual leave and family leave policies.
• Employee Assistance Program and travel perks, including Priority Pass for business travel.
• Recognition and rewards for exceptional performance.

Join us to advance your career while making a significant impact in the realm of customer success and cutting-edge technologies!

Employment Type: Full-Time