Renewal Sales Specialist (Remote)

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it’s in our DNA. Of course, you won’t be doing it alone. At NetApp, we’re all about asking for help when we need it, collaborating with others, and partnering across the organization – and beyond.

“At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization.”-George Kurian, CEO

Job Summary

Renewal Sales Specialist is responsible for installing base management of the existing customers in the effort to retain (as primary focus) and grow customer base. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet KPIs for tech refresh, add-on, and renewals sales.

This position is aligned to our Cork office and is hybrid role.

Essential functions:

• Collaborate closely with internal/ external stakeholders to identify and qualify renewal opportunities for our existing customers.
• Maintain and grow renewal rates (including renewal on-time (OTRR) and in-quarter (IQRR) rates, tech refresh, keystones, cloud subscriptions etc.) and discount governance.
• Establish profitable relationships with the channel partners, customers, and account teams with the focus on renewal, identifying opportunities for upselling and minimizing churn.
• Own quoting process and quote quality for core renewals, tech refresh, managed services (Keystones), and cloud renewals; collaborate with NetApp quoting team to ensure quality, timeliness, and accuracy of quotes.
• Be a subject matter expert in providing customers and channel partners with advice on Netapp renewal offerings along with matters on policies and compliance.
• Educate channel partners on the renewal IB process and opportunity management process.
• Attend customer/partner escalations related to renewal sales and/or IB matters and engage with cross functional teams to seek resolution.

Job Requirements

• Fluent in French or Spanish & English (C1-C2 level) with strong communication and organizational skills.
• Aptitude and readiness for learning and understanding new technologies.
• Creativity in problem-solving and good customer service skills
• Ability to understand and communicate technical solutions and selling concepts.
• Strong ability to use data to drive insights and execute.
• Interacts and collaborates with cross functional teams across time zones and cultures.
• 3+ years of experience required

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let’s talk.