Renewal Specialist (Remote)

Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Renewal Specialist to join our team based in Hungary. This is a remote / home-based position that can be based anywhere in Hungary.

As a Renewal Specialist, you will collaborate closely with Account Managers to support renewals for our US-based customers. You will take full ownership of the renewal process, ensuring a seamless experience for our customers and achieving timely, successful renewals. Highly organized and efficient, you will play a crucial role in enhancing the Account Management team’s capacity, contributing to our goal of a 95% customer retention rate.

Please note that the working hours for this position will align with US working hours, spanning from 15:00 PM to 11:30 PM(CET) Monday to Friday.

What you’ll do:

• Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes
• Manage timelines and deliverables to ensure on time renewals
• Work cross functionally with internal teams such as Marketing & Implementation to help develop nurture campaigns, webinars, account health checks and customer success
• Assist in the creation and execution of nurture campaigns within Totango
• Interact directly with customers regarding renewals and account health
• Assist Account Managers with the creation of account reviews
• Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation
• Develop and analyse reports showing renewal rates and account usage within Salesforce.com and Gainsight
• Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams
• Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
• Help refine renewal process to increase efficiencies and ensure timely renewals
• Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce
• Assist with various projects provided by management

What you’ll bring:

• Minimum of 3 years experience in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.
• Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.
• Proven track record of increasing revenues within existing accounts is a plus.
• Ability to collaborate with multiple stakeholders.
• Good attention to detail with proven organizational and administrative skills.
• Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.
• Proficient in the latest versions of Microsoft Office products.
• Excellent verbal and written communication skills.
• Experience with Salesforce.com is a plus.

About Everbridge

Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.