Retail Manager (Remote)

Job description / Role

On behalf of Zimmermann , we are hiring for a Retail Manager to oversee our existing stores in UAE, and who will be part of the growth of the brand in the Middle East.

Zimmermann is one of Australia’s leading and most respected fashion designer brands. Zimmermann’s ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.

What you’ll be doing

The Retail Manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store P&P adherence and KPI’s achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include:

– Ensure client satisfaction and achieve consistent sales & KPIs.
– Develop strategies and action plans for sales targets.
– Maximize sales through service strategies, tracking performance, and motivating teams.
– Regularly report performance and mentor Store Managers.
– Provide feedback on stock issues and ensure product knowledge among team members.
– Manage and grow the client database in compliance with GDPR.
– Ensure accurate client details and product availability for appointments.
– Communicate with clients about new launches and organize appointments.
– Develop teams in client service, brand, and product knowledge.
– Train stores in online fulfillment and policies.
– Lead and motivate teams to achieve KPIs.
– Provide feedback and conduct regular meetings to discuss performance and development.
– Lead and inspire the retail team.
– Oversee recruitment and onboarding of Store Managers.
– Manage stock accurately and efficiently.
– Monitor stock losses and work with B&P team for consolidations.
– Manage store expenses and ensure timely reporting.
– Maintain high Visual Presentation standards.
– Assist with new store setups and ensure weekly floral arrangements.
– Provide feedback on maintenance and ensure timely completion of works.
– Drive in-store events and manage them per company expectations.
– Enter client details post-event and send “thank you” notes.
– Report event details to management.

What you’ll need to succeed

– Experience managing a network of stores in luxury retail
– Experience in Women’s Ready to Wear
– Ability to maximize and drive sales performance of your stores
– Ability to set and drive clienteling activities
– Strong interpersonal skills and experience managing multiple stakeholders

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.