Risk Manager Website Compliance (Remote)

Risk Manager Website Compliance | Amazon Italia Services Srl – B97 | Italy

Knowledge of Microsoft Office products and applications at an advanced level

Experience in compliance, audit or risk management

Bachelor’s degree or equivalent

At Amazon, we’re working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.

The EU Trustworthy Listings team is looking for a Manager to lead the team in charge of website compliance.

What does EU Trustworthy Listings do? We ensure that products on Amazon deserve the Trust of our customers by ensuring they are safe, compliant and include all information that matters to them.

Examples:

• We block tobacco (and 20K other illegal product types)
• We remove false claims, e.g. “this pill cures cancer”
• We set up process for drivers to ask customers to confirm their age before letting them buy whisky (and any alcoholic beverage, e-cigs, bladed products…)
• We collect test results on toys to ensure they cannot cause damage to a child (and for dietary supplements, appliances that can get into fire, baby transportation…)
• We display in the website the Energy Efficiency Label (and allergens for food, safety warnings for toys…)

What does the Website Compliance team do? We ensure our customers have access to key information to inform their purchase decision. This includes safety warnings, product usage limitations, environmental impact…

We invest in technology to do this at scale.

We create and drive programs to ensure compliance with new safety and compliance regulations.

We make of Customer Trust a competitive advantage.

You’ll manage a team that manages complex, multi-disciplinary projects from start to finish and work with internal stakeholders (Legal, Tech, Ops, Business) to plan requirements, manage project schedules, identify risks and communicate/report.

You will possess strong managerial skills to support your team in delivering their projects, providing the larger vision, tenets for fast decision making, tools to monitor progress, problem-solving abilities to overcome blockers, and stakeholder management.

Key job responsibilities

We are looking for an independent and organized manager with a solid background on program management to join our team. The candidate requires negotiation skills, ability to influence, analytical talent and ownership. The role needs a results-oriented analytical approach to set vision, define goals, drive important decisions, define methodology to measure progress and improve risk management and/or the customer and supplier experience. In this position, the candidate will:

• Lead a team of program managers.
• Own and maintain the plan for website compliance plan.
• Influence internal stakeholders and leaders at multiple levels across tech, legal, operations and business areas.
• Work across tech, compliance and business teams to drive cross-functional projects
• Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.

Assess costs, benefits and risks; anticipate bottlenecks; identify, track and mitigate issues; manage escalations; anticipate and make trade-offs; and balance business needs with technical constraints.

• Clearly communicate goals, responsibilities, issues and status to team members and stakeholders.
• Drive effective teamwork, collaboration and commitment across multiple disparate local and remote groups with conflicting priorities
• Identify and pursue opportunities to scale and increase our impact.

About the team

The EU Listing control team is part of the broader EU Trustworthy Shopping Experience team. We work to ensure that all the products offered In Europe, across the various Amazon business channels, are safe for our customers and compliant with all product and food safety legal requirements. We bring technical expertise leveraging technology solutions to serve Amazon business, suppliers and customers.

Project Management Professional (PMP) or equivalent certification

Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

Master’s degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home