Sales Account Manager (Remote)

About the company

Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it’s ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it.

Sales-Account Manager

The Sales-Account Manager is responsible for developing and maintaining key client relationships, driving strategic growth initiatives, and strengthening key relationships. The Sales-Account Manager works closely with dealers to understand their goals and needs, leveraging the company’s products or services to create tailored solutions to fuel dealer growth. The role is pivotal in increasing customer retention, expanding account revenue, and fostering long-term partnerships.

Job Responsibilities

• Build and maintain strong, long-term relationships with key clients.
• Serve as the primary point of contact for accounts, ensuring excellent customer service.
• Understand the clients’ business, industry trends, and competitive landscape to identify growth opportunities.
• Develop strategic account plans to identify customer goals and align them with company objectives.
• Collaborate with internal teams (sales, marketing, product development) to ensure client needs are met.
• Identify cross-sell and up-sell opportunities within accounts to drive growth.
• Track and report on key account metrics, such as revenue, and customer satisfaction
• Lead program negotiations and renewals, ensuring favorable terms for both the client and the company.
• Stay updated on market trends, customer insights, and competitor activity.
• Provide feedback to internal teams on customer preferences, industry developments, and potential innovations.

Requirements

• Manage multiple complex relationships and tasks efficiently.
• Proficient with CRM, project management tools, and data analysis.
• Strong Excel/Google Sheets expertise.
• Comfortable with budgeting, forecasting, and data analysis.
• Handle multiple accounts and projects simultaneously.
• Strong preparation for business strategy and planning.
• Outdoor Sports Industry is a plus, but open to other industries with proven sales skills.

Competitive compensation packages

• Comprehensive Medical, Dental, and Vision insurance options
• 401(k) retirement plan
• Generous paid vacation and sick leave
• Exclusive employee discounts on company products
• Vibrant company culture with a collaborative and engaging work environment
• Strong focus on maintaining a healthy work-life balance
• Clear opportunities for professional growth and career advancement
• Performance-based bonus potential
• Participation in company-sponsored social events, including team dinners, holiday celebrations, and more!