Sales Advisor (Remote)

Job description / Role

Responsibilities

– Achieves after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the brand image.
– Contributes to general store activities, thus ensuring maximum customer satisfaction and alignment to the style and qualitative standards of the brand throughout the sales and after-sales process; Takes full advantage of all contacts with customers in the store and promotes both the brand and the product.
– Participates in the inventory and knows the warehouse’s stock count of the assigned products thus maximizing sales.
– Reorganizes the products at hand displayed and ensures that they are displayed properly in his/her department.
– Welcoming and recognizing regular customers, understanding customer’s needs, presenting and adding value to the product range, while demonstrating, recommending and contextualizing the products available.
– Checking customer requirements while the product is being tried and responding to any further requests, in addition to promoting complementary, additional or differential sales.
– Guarantees the constant tidiness and cleanness of the store, follows-up on orders taken, and deals with complaints, with the support of a manager, if necessary.
– Stays up-to-date on all the product range in the store, with in-depth knowledge of all the products in the assigned product range.
– Understand KPI’s value in order to close the sale in a positive way.

– High School Degree or Bachelor Degree
– Minimum 2 years of experience
– Fluency in English. Arabic is a plus
– Proficiency in MS office
– Planning and Organizing: level 2
– Self – Development: level 2
– Communication Skills: level 2
– Commercial Understanding: level 2
– Customer Focus: level 2
– Initiative: level 2
– Teamwork: level 2

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.