Sales Appointment Coordinator (Remote)

Sales Appointment Coordinator | Emerald Windows and Doors | UK

Appointment Coordinator – Join Our Dynamic Team!

About Us

We are a family-run business based in Swindon, Wiltshire, specialising in high-quality windows, doors, conservatories, and shutters.

We have built a strong reputation in and around Swindon over the past 20 years, and we’re proud of the trust and relationships we’ve developed with our clients. We are looking for someone who will represent our values of professionalism, reliability, and commitment to service excellence.

As a family-run business, we take a personal and approachable approach to both our customers and staff. We maintain a close-knit, friendly team culture, and our office/showroom in North Swindon is a place where you can drop in, have a coffee, and catch up with the team. We also love to celebrate our staff’s hard work, hosting regular staff parties and events to show our appreciation.

We are looking for a motivated and detail-oriented Appointment Coordinator to join our team. As a key player in our operations, you’ll be responsible for managing appointment schedules, ensuring seamless communication with clients, and supporting our sales team. If you have excellent organisational skills, strong communication abilities, and a proactive attitude, we want to hear from you!

Key Responsibilities

• Coordinate and manage client appointments, ensuring accurate scheduling and timely confirmations.
• Communicate with clients via phone and email to confirm appointments, provide information, and ensure smooth interactions.
• Track appointments and client interactions using CRM software, ensuring records are up to date.
• Assist with telemarketing and lead generation to promote services and create new opportunities.
• Maintain accurate records of client communications, appointments, and follow-up tasks.
• Work closely with the sales team to ensure seamless transitions from appointment to sales process.
• Provide outstanding customer service, addressing client inquiries and resolving issues promptly.
• Provide feedback on lead quality to improve internal processes and contribute to overall success.

Requirements

• Fluency in English (both written and spoken) is essential.
• Previous experience in telemarketing or sales roles is highly preferred.
• Comfortable with CRM systems (or eager to learn).
• Exceptional communication skills with a focus on customer service and relationship-building.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• A proactive problem-solving mindset and excellent attention to detail.
• A quiet, dedicated home workspace.
• Flexibility to work varied hours, including weekends.

Why Join Us?

This role offers a flexible working environment where you can manage your schedule while being on call to accommodate client needs. You’ll have the freedom to work from home, with the ability to balance work and personal life. While the position requires flexibility, the commission-based structure rewards your effort and success, allowing you to control your income based on performance. If you’re looking for a job where you can thrive independently while contributing to a growing business, this is the perfect opportunity for you!

Pay: From £11.44 per hour

Expected hours: 1 – 40 per week

Additional pay:

• Commission pay

Benefits:

• Health & wellbeing programme
• Work from home

Application question(s):

• Can you describe your previous experience in sales or telemarketing, and how it would contribute to this role?
• What CRM systems have you used in the past, and how comfortable are you with technology?
• How do you handle rejection during cold calls or follow-up calls?

Work Location: Remote

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home