Sales Customer Success Lead (Remote)

At Prezly, “Customer Love” is more than just a phrase – it’s our core value. We’re a bootstrapped company, so our customers (new and long-term) are the lifeblood of our business, and their success is at the heart of everything we do. That’s why we’re looking for a dynamic, results-driven Sales & Customer Success Lead to join our team and take ownership of growing and maintaining our customer base.

Historically, Sales & CS has always been run by one of the founders. Now we want to take it to the next level by bringing in a dedicated and experienced leader, who can introduce best-in-class processes, a better way of working, and more accountability across the team.

What You’ll Do

As our Sales & Customer Success Lead, you’ll be part of the leadership team and will be responsible for driving Customer Success and Sales forward, ensuring prospects are converting and our customers are thriving with Prezly. Your focus will be split across sales, key account management, and helping new customers get up and running smoothly. We’re looking for a motivated individual with strong commercial instincts, leadership capabilities, and a passion for both selling and delighting customers.

We’ve got a small tight-knit team of two: one Customer Success and one Sales. While you’ll be responsible for coaching and guiding this small team and introducing more processes, you should also be willing to help out, join, and pick up certain tasks within Sales & CS.

Key Responsibilities:

• Run Customer Success & Sales
  You’ll be responsible for Sales & Customer Success processes and KPIs.

• Run Sales and CS Projects
  Lead cross-functional projects involving Sales and Customer Success, and also work closely with our Marketing and Product teams to drive growth.

• Manage Renewals and Expansions
  You’ll work closely with our existing customer base to manage renewals and identify expansion opportunities, collaborating with our Head of Sales to close deals and increase account value.

• Proactively Engage and Retain Key Accounts
  Build and nurture relationships with key accounts, ensuring they continue to grow with Prezly. You’ll identify upsell opportunities and collaborate with the Head of Sales to improve our retention rates.

• Drive Product Adoption and Minimize Churn
  Monitor customer health, follow up with potential churners, and implement strategies to increase engagement and product adoption across all customer segments.

• Strategize for Continuous Improvement
  Collaborate with other teams to report on KPIs related to customer health, retention, and satisfaction. Redefine and continuously improve Customer Success strategies and product adoption processes.

• 
  Near-Native English Proficiency
  You’ll be working closely with our international client base, so strong communication skills are essential. Additional languages, particularly Dutch and French, are always a plus.

• 3+ Years of Experience in a similar Sales and/or CS role
  You should be familiar with the ins and outs of Sales and Customer Success and have a proven track record in managing a large number of customers simultaneously.

• Experience with Tools
  You can use a lot of your own tools at Prezly, but experience of working with Vitally, Close, Linear and other Sales or CS-related tools would be advantageous.

• Strong Commercial Instincts
  You have a knack for understanding clients’ needs and finding ways to add value, whether through upsells or process improvements.

• Sales Experience
  Experience handling sales projects, running demos, managing renewals, and driving expansions are essential. You’re comfortable closing deals and negotiating renewals or upsell opportunities.

• Remote Work Proficiency
  This is a fully remote role, so you must be comfortable working autonomously. It goes without saying that you’ll need strong internet connectivity for communication through video calls, phone calls, and email.

• Ownership and Initiative
  You’ll be working in a small (but mighty) team, so being proactive, resourceful, and willing to take ownership of your responsibilities is crucial. And never settle for ‘good enough’.

What You’ll Get:

• Competitive Salary with Profit-sharing Bonuses
  We reward high performance and great company results.

• 
  Office Budget
  As this is a fully remote position, we provide you with a starting budget to get your home office kitted out with the right equipment.

• 
  Flexible Hours
  We value results, not hours. Work from where you want, when you want, as long as you get the job done.

• 35 Paid Days Off
  We focus on the value you bring, not how many days you spend behind a desk. We offer a generous amount of holidays so you can bring your A-game.

• Amazing Tools
  You’ll get to choose your own equipment – think of it as your utility belt for success.

• Team Gatherings Twice a Year
  Visits to HQ and yearly team-building retreat: As a remote company, it’s important to us to stay connected and to feel like one team. That’s why we organise summer and winter retreats in Europe and at HQ in Leuven; to get together, have fun, work on projects and benefit from organic conversations that these weeks produce.