Sales Desk Support (Remote)

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.

Motorola Solutions fixed and mobile video, access control and software solutions, led by our Avigilon Alta, Avigilon Unity and Pelco portfolios help you find, analyze and share information so you can respond to events with speed and decisiveness to keep your people and property safe. Whether you are looking to deploy a new video security or access control solution, equip your team with body-worn cameras, or leverage analytics through purpose-built applications, we have solutions to meet your needs.

Job Description

Position Overview

This role supports the Pelco and Avigilon international sales team with the relevant dashboard to monitor the sales activity and performance. The Sales Desk Support will act as a vital link between the sales team and customers.

As a Sales Desk Support, you will be responsible for but not limited to the following:

• Generate detailed and accurate sales quotes for products and services in response to customer and partner requests.
• Accurately process customer transactions (quotes and sales orders).
• Manage trade discounts.
• Coordinate with sales, finance, operations, and logistics teams to ensure the smooth transfer of orders from initiation to completion.
• Monitor order status and proactively resolve any issues that may arise during the order fulfillment process.
• Maintain accurate records and documentation pertaining to quotes, orders, and customer interactions.
• Collaborate with cross functional teams to improve customer experience within assigned territory.

Qualifications

• Bachelor’s Degree
• Prior experience in a sales support, order management, or similar role within a technology or communications company
• Knowledge of channel/partner sales and account management principles and practices as applied in a Technology/SaaS environment
• Understanding of sales process deal registration at technology, software or services company
• Ability to handle multiple projects in a fast-paced environment while paying excellent attention to detail Strong verbal and written communication skills
• Excellent organizational skills
• Problem-solving and dispute-resolution abilities
• Can do attitude and strong time management skills

This is a remote position. The candidate must reside in Mexico or Colombia.

Basic Requirements

• Ability to support the business in different time zones
• Customer Service Experience
• Excellent verbal and written communication skills in English. Any additional language will be an added advantage.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.