Your mission

The Sales and Engagement Specialist is a critical role in our organization, responsible for driving sales growth and ensuring the highest level of customer satisfaction and loyalty. Reporting to the Head of Cyber Resilience, this role combines a proactive approach to generating revenue with a deep commitment to customer relationships, working to identify new opportunities, close deals, and foster long-term partnerships. The ideal candidate will be an action-driven, empathetic communicator and problem-solver.

Your Responsibilities

Pre-Sales and Sales

• Identify and pursue opportunities to pitch our products and services to new corporate customers, philanthropic donors and nonprofit organizations.

• Engage with prospects regularly, providing them with regular updates.

• Collaborate with the marketing team to develop strong and effective media and communication materials.

• Collaborate with the product development team to create new features to drive renewals and increase sales.

Post-sales

• Maintain strong, positive relationships with new and existing customers to drive engagement and loyalty.

• Address and resolve customer issues promptly and efficiently while maintaining a calm and professional demeanor.

• Channel customer suggestions and complaints to the relevant teams for action.

Product knowledge

• Provide customers with comprehensive knowledge and training on our products, ensuring they maximize their benefits.

Travel

• Occasional travel (less than 10%)

Additional Information

• Starting date: as soon as possible

• Duration: indefinite

• Working rate: full-time at 32 hours per week (Mondays to Thursdays)

• Location: full remote (CET hours/timezone)

Equal Opportunity

The CyberPeace Institute is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

When applying

• Please submit your application online

• Please provide your CV (2 pages max.) in a pdf format

We look forward to receiving your application

and thank you for your interest in the CyberPeace Institute.

Your profile

Your Experience, Skills and Attributes

• At least 5 years of professional experience, and 2 in a similar role

• Experience in the technology or cybersecurity industry

• Studies relevant to responsibilities like in business

• Fluency in English, spoken and written

• Any other languages considered as an asset

Why us?

About us

About us