Sales Representative (Remote)

Position: Sales Representative

Location: Remote (9 AM – 5 PM Mountain Time)

Department: Sales

Client: Local Business Pro

About Us:

Local Business Pro is a leading provider of AI voice receptionist software, helping small service-based businesses capture lost revenue and deliver seamless customer experiences. We are looking for a customer-obsessed Sales Representative who thrives on building relationships and delivering exceptional service while driving results.

Responsibilities:

• Sales & Customer Success
• Educate potential customers on the value of Local Business Pro, leveraging gap selling to deeply understand their business challenges and present tailored solutions.
• Guide leads through the onboarding process, ensuring they fully understand and adopt the software.
• Sell onboarding packages, focusing on creating long-term relationships rather than quick transactions.
• Proactively re-engage with clients who may have gone silent to reignite their interest and maintain momentum.

• Customer Journey
• Collaborate with a dedicated support specialist to set up customer accounts and tailor the system to their unique needs.
• Build and maintain strong relationships with clients, supporting them through every stage of onboarding and beyond.
• Stay actively involved in the customer’s success journey to ensure satisfaction and retention.
• Lead Generation & Nurturing
• Handle mostly inbound leads from marketing campaigns (e.g., Facebook ads and inbound forms).
• When inbound leads are light, proactively identify and nurture new leads through warm outreach.

Requirements:

• Experience:
• 5+ years of SaaS sales experience, preferably in a customer-centric role.

• Skills:
• Strong understanding of CRMs (bonus points for experience with Go High Level).
• Expertise in creating and managing automations and warm-up sequences.
• Exceptional customer service and relationship-building skills.
• Strong problem-solving skills to handle ghosted clients and re-engage effectively.
• Deep understanding of Gap Selling

• Technical:
• Tech-savvy with an ability to learn and explain software solutions.

• Professionalism:
• Fluent in English with excellent verbal and written communication skills.
• Professional appearance and demeanor during Zoom calls, with a reliable setup (high-quality camera, Wi-Fi, and appropriate background).

What We’re Looking For:

• A friendly, outgoing individual passionate about taking care of customers.
• Someone who thrives on educating clients and seeing them succeed.
• A mix of sales and customer support skills, focused on long-term client relationships.
• Detail-oriented and proactive in solving customer challenges.

Work Hours:

• Full-time, 9 AM to 5 PM Mountain Time.
• Requires availability during these hours, even if working in a different time zone (graveyard shift may apply).

If you’re ready to combine your SaaS sales expertise with a passion for customer success, we’d love to hear from you!