Salesforce Project Manager (Remote)

SoftServe is a digital authority that advises and provides service at the cutting edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy.

Platforms CoE (Center of Excellence) is a highly professional unit, with over 90 architects, engineers, consultants, and QC engineers. We aim at Salesforce practice, covering technical pre-sales, architecture planning and design, solution development and implementation, post-implementation support, solution accelerators, proofs of concept, and demo development.

IF YOU ARE

• Adept at excellent leadership and management techniques within an agile framework
• Experienced in business management, project management, or related field
• Proficient in Salesforce-associated tools and projects
• Accustomed to project management tools and software (Jira, Azure DevOps)
• Analytically-minded, good at assessing project risks and proposing solutions
• Flexible and adaptable to a dynamic work environment
• Goal-oriented and skilled in team leading to ensure project deliverables on time
• A sound communicator serving a project needs effectively

AND YOU WANT TO

• Lead and guide teams of Salesforce professionals
• Play a central role in overseeing cross-functional teams, ensuring project alignment with client objectives, and driving efficient execution
• Ensure that your team produces work that adheres to Salesforce’s best-design principles
• Define delivery excellence criteria and KPIs for each particular case
• Forecast and track key account metrics, ensuring appropriate status reporting to stakeholders on all levels
• Be involved in proposal preparation with all parties, stakeholders, and workflows
• Prepare estimation, scope decomposition, and define dependencies and assumptions
• Serve as an escalation point for the client at the operational level, effectively handle client concerns
• Understand the importance of client NPS response, perform profound analysis of the results, work towards converting detractors into promoters
• Balance the stakeholders involved to ensure the account achieves and exceeds the revenue, profit target, and operational efficiency
• Facilitate business development and account growth through contribution to upselling and cross-selling opportunities

TOGETHER WE WILL

• Create an exceptional customer experience to impact the company’s global success and be recognized by the Customer Hero Program
• Work with a diverse team of professionals in a collaborative enterprise environment
• Offer you an individual career path for professional development and career growth
• Boost managerial competencies within Leadership-development programs that enable emerging and mature leaders to deliver more value

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe