This Salesforce Technical Architect role is a critical part of the Revenue Operations team, which designs, builds, and supports the CRM and integrations to critical systems.

The ideal candidate will have in-depth Salesforce technical knowledge, with experience designing solutions, driving projects, and executing configuration changes that support the business teams’ needs. As a Salesforce Technical Architect, you will play a critical role in designing, configuring, and optimizing our Salesforce org and integrated applications via major projects, enhancements, and escalated support. You’ll partner with stakeholders to align on strategic priorities, requirements, solutions, and implementation strategies to drive continuous improvement.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Understand the full extent of the Salesforce solution, integration components and how they fit into the Salesforce architecture.
• Develop strategies to solve complex technical challenges.
• Responsible for implementing solutions that support business requirements and drive key decisions that improve processes and productivity.
• Lead the technical delivery of Salesforce implementations and integrations with other business systems, inclusive of the development of custom solutions to support integrations to Extensiv proprietary platforms.
• Build and maintain flows, validation rules, layouts, reports, security management, ETL, third party app integrations, custom objects, and system updates.
• Thoroughly test new features and functionality.
• Ensure all solutions are highly usable, scalable, extensible, and maintainable.
• Author and maintain technical solution documentation.
• Design and implement mass system changes while providing architecture guidance for such changes
• Define and own standards, tools, and practices for Salesforce DevOps management
• Provide design guidance on user access and roles to the team with a focus on implementing and adopting system best practice
• Improve data quality through the understanding and optimization of how data is influenced by people, process and integrations
• Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• 5+ years combined experience in systems administration and technical architecture in a production Salesforce org including strong experience designing, developing, and implementing technical systems solutions
• Extensive knowledge and understanding around the Salesforce platform, solution design, best practices, and optimal configurations
• Extensive knowledge, skills and abilities around declarative Salesforce configuration such as validation rules, process builder, flows, Apex, and object management, etc and experience with more advanced Salesforce configurations such as VisualForce, Lightning Web Components and APEX.
• Experience integrating Salesforce with other platforms and the ability to design, build and enhance integrations using middleware or REST APIs
• Ability to build custom apps and objects, formula fields, workflows, and custom views
• Experience with Agile project delivery preferred
• Experience with data migration and data migration tools
• Ability to guide discovery conversations to gather complex requirements and translate them into clear user stories and solutions
• Strong analytical abilities and tenacity around problem solving.
• Strong drive and work ethic coupled with consistent coachability.
• Initiative to identify process and systems improvements and to take ownership of implementation