Scheduler (Remote)

Scheduler | Home Instead Senior Care | Australia

Job Description

About this opportunity

Home Instead is on the lookout for a dynamic and passionate Client Service Coordinator (Scheduler) to join our Client and Service Excellence team, this will be a “Full-time” position at our Glenelg office. As a key player in our growth journey, you’ll be at the heart of supporting and empowering our Care Managers and CAREGivers to deliver quality and exceptional service. Your role will be pivotal in fostering relationships and ensuring our clients receive the highest quality of care. 

We are a leading global brand.

Home Instead support with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population.

Home Instead pride on building relationships between, through consistency of service and matching our CAREGivers to clients. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.  In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

Why Join Us?

• A rewarding career where you can make a positive difference in the lives of seniors and their families
• Flexible working hours including a set work from home day
• Be a part of a passionate and supportive team.

Key Responsibilities: 

• Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed.
• Coordinate Client services and CAREGiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent CAREGivers are provided
• Monitor shared email for actions and coordinate workflow with Client Services Team.

About you: 

• Be personable, approachable, motivated, reliable and passionate with a can-do attitude.
• Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
• Be able to learn technologies quickly to interpret and analyse data. 
• Have strong communication, problem-solving, time management, and conflict-resolution skills. 
• Have proficient computer skills, including Microsoft Office and Excel.
• Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

Australian work rights

Applicants must have permanent rights to work in Australia with no restrictions.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home