School Registrar (Remote)

Job description / Role

Job Description

– GEMS FirstPoint School is looking for an experienced School Registrar to play a key role in managing enrolments and guiding families through their journey with us.
– In this role, you’ll meet with prospective parents, share information about our curriculum, admissions process, and fee structure, and ensure seamless enrolment for students. As part of our Front of House team, you’ll work closely with school leadership to maintain accurate records, manage student data, and support enrolment strategies.

Key Accountability:
– Meet with prospective parents to explain admission procedures, curriculum, fee structure, and regulations in order to ensure prospective parents enroll their children at the school. Registrars in a similar target market should ensure that prospective parents who cannot secure a place at the school are actively guided to secure a place at an alternative GEMS school.
– Maintain an accurate record of all places available at the school and an up-to-date waiting list that details students who wish to be enrolled and have passed any necessary placement tests. Registrars should aim to have 50 students per year group, fully assessed and waiting to be placed.
– Update, maintain, and manage the student information OASIS database ensuring that up-to-date information is available on a daily basis.
– Ensure annual enrolment processes such as the re-enrolment process, Parent School Contract, and registration of students are completed within the agreed timetable.
– Prepare reports for the School Principal and CEO and the corporate office reflecting the current enrolments, waiting lists, status of vacant seats, and current conversion data. Registrars should meet regularly with the Principal and CEO and SLT of the school to discuss the reports and assist the school with student number projections.
– If necessary, collaborate with the School Principal, CEO, SLT, and other members of the FOH to develop and implement enrolment strategies in order to achieve budget enrolment numbers at the school.
– Maintain and create files for all new applicants, new students, current students, exiting students, and alumni, and complete all exit documentation for students withdrawing from the school.
– Be fully versed in all the rules and regulations of the Ministry of Education and other relevant governing bodies (SEZ, KHDA, ADEC) to ensure compliance during the admission process.
– Ensure the GEMS policies, procedures, and codes of conduct are followed at all times and ensure all audit items are addressed in a timely manner.
– Perform other duties as requested by direct and dotted reporting line managers and supervisors.

– Experience: Minimum two years in a school registrar or a similar customer service role, with a proven track record in meeting sales and enrolment targets.
– Education: A degree from a reputable university (BA or BSc preferred).
– Skills: Excellent communication, relationship management, and time management skills, with advanced proficiency in Microsoft Office.
– Mindset: A proactive, results-driven individual who thrives in a dynamic, multicultural environment.
– Bachelors in a field.

About the Company

GEMS Education is a pioneering education company with an international network of award winning K-12 schools. Over the past 55 years GEMS has grown from one school to being a truly global company with one incredible mission – to make quality education available to every student. Over 20,000 education professionals unlock the potential of over 250,000 students across 14 countries each and every day, preparing children of all ages for real world success.