Senior Account Manager (Remote)

Kasha.io is a leading global payment solution provider, headquartered in the Abu Dhabi Global Market (ADGM). Our platform empowers businesses to seamlessly connect with customers worldwide, enabling them to accept payments in local currencies and through preferred payment methods.

Mission and Vision

Our mission is to simplify global transactions and help businesses break borders, fostering growth and expansion. We envision a world where payment barriers are eliminated, making it effortless for businesses to reach a global audience.

Join us in our mission to break payment barriers and achieve global success.

Position Overview:

The Senior Account Manager will be responsible for managing and growing key accounts within the gaming industry, ensuring client satisfaction, and driving revenue growth. This role requires a deep understanding of the payments ecosystem, experience in the gaming sector, and a knack for sales and relationship management.

Key Responsibilities:

• Account Management: Develop and maintain strong relationships with key clients in the gaming industry. Serve as the primary point of contact, ensuring client needs are met and exceeded.
• Client Satisfaction: Monitor client satisfaction and address any issues or concerns promptly. Proactively identify opportunities to enhance the client experience.
• Sales and Revenue Growth: Identify and pursue new business opportunities within existing accounts. Drive revenue growth by upselling and cross-selling additional products and services.
• Payments Expertise: Leverage deep knowledge of the payments industry to provide clients with insights and recommendations. Stay current on industry trends, technologies, and regulatory changes.
• Gaming Industry Insight: Utilize understanding of the gaming sector to tailor payment solutions that meet the unique needs of gaming companies and their users.
• Contract Negotiation: Negotiate contracts and agreements with clients, ensuring favorable terms that align with company goals.
• Collaboration: Work closely with internal teams including sales, product development, and customer support to ensure seamless service delivery and to address client needs.
• Reporting and Analysis: Provide regular reports on account performance, client feedback, and market trends. Use data to inform account strategies and identify areas for improvement.
• Market Intelligence: Gather and analyze market intelligence to stay ahead of the competition and anticipate client needs.
• Event Participation: Represent the company at industry events, trade shows, and conferences. Network with industry professionals and promote the company’s solutions.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Experience: Minimum of 3-5 years of experience in account management, with a strong focus on the payments industry and the gaming sector. Some sales experience is preferred.
• Skills:
• Strong understanding of payment processing, digital payments, and financial technology.
• In-depth knowledge of the gaming industry and its unique payment needs.
• Proven ability to manage and grow client accounts.
• Excellent communication and interpersonal skills.
• Strong negotiation and contract management skills.
• Ability to analyze data and make data-driven decisions.
• Proficiency in CRM software and Microsoft Office Suite.
• Self-motivated, results-oriented, and able to work independently.

Benefits:

• Competitive salary and commission structure
• Paid time off and holidays
• Professional development opportunities
• Flexible working arrangements, including remote work options

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience