Senior Account Manager (Remote)

We get things done

• Develop and execute account plans to grow revenue and portfolio share for a portfolio of customers
• Identify and pursue cross-selling and upselling opportunities
• You will provide collaborative leadership and ownership of our customer’s relationship with PPRO ensuring optimisations, solutions and products are delivered quickly and efficiently
• Embody a passionate entrepreneurial mindset to achieve shared goals both internally and with customers
• Strong sense of ownership and demonstrated ability to maintain high levels of productivity with minimal supervision

We put the customer first & making things better

• Embedding PPRO into the fabric of the customer, creating, strengthening and building the relationship for longevity and success
• By understanding the needs of the customer and finding ways of adding value to their business, you will keep innovating by raising the bar and provide leadership to tailor PPROs solutions and services to our customer needs to create faster closing of deals and better, stronger partnerships
• Our clients trust PPRO to be a candid, open partner who is unafraid to be in conflict with conventional thinking and challenge their conventional thinking or assumptions regarding our product set. Being able to say ‘no’ in both parties’ interests is more powerful than saying ‘yes’ in some circumstances. In short, relationships are everything and any applicant to this role must bring a strong history of customer interactions, both negative and positive

We work as a team and act with trust and integrity

• You will be skilled at collaborating internally within PPRO, by ensuring strong matrixed relationships with customers, managing technical, product and executive sponsorship for large customers
• Through working closely with the Marketing team, create presentation material for use by Customer sales teams and ensure collateral is current and maintained.
• Act as a trusted brand ambassador for PPRO embodying the PPRO principles in every interaction both with customers and with your colleagues

You’ll need to have:

• Significant experience in enterprise account management within Payments, ideally managing cross-border flows of both card and LPM method methods
• Ability to build and maintain strong relationships with enterprise customers and internal stakeholders
• Experience managing complex contract negotiations and renewals
• Proven track record of achieving revenue targets and growing portfolio share
• Strong business acumen and analytical skills
• Ability to work independently and as part of a team in a fast-paced environment
• Mandarin and excellent second language English

Nice to have:

• A passion for challenging the status quo and driving positive change: We appreciate individuals who proactively seek better ways of doing things
• Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures