Senior Account Manager (Remote)

Avenue Code is the leading software consultancy focused on delivering end-to-end development solutions for digital transformation across every vertical. We’re privately held, profitable, and have been on a solid growth trajectory since day one. We care deeply about our clients, our partners, and our people. We prefer the word ‘partner’ over ‘vendor’, and our investment in professional relationships is a reflection of that philosophy. We pride ourselves on our technical acumen, our collaborative problem-solving ability, and the warm professionalism of our teams.

Avenue Code has been believing in and promoting plurality actions for over 10 years, understanding that recognizing differences and fostering a safe environment, employment opportunities, representation, and support are the best ways to promote an increasingly equitable culture.

About the opportunity:

We are looking for a Senior Account Manager to create long-term, trusting relationships with our customers. The Senior Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. This position is San Francisco, CA based.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters and e nsure the timely and successful delivery of our solutions according to customer needs and objectives ;
• Build and maintain strong, long-lasting client relationships and d evelop new business with existing clients and/or identify areas of improvement to meet sales quotas ;
• Negotiate contracts and close agreements to maximize profits;
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) and p repare reports on account status;
• Collaborate with sales team to identify and grow opportunities within territory and to a ssist with challenging client requests or issue escalations as needed.

Required Qualifications:

We know that each person has gone through different career paths that have provided further knowledge. If you don’t check all the points: go ahead! Apply anyways! Your experience is much more than a technology checklist.

Solid experience in sales, preferably in technology consulting, IT squad allocation, and complex technology projects.

• Strong knowledge in commercial negotiation of technology projects and services, as well as RFP negotiation in enterprise clients ;
• Ability to communicate and build relationships with C-Level executives;
• Results-oriented and goal-focused, proactivity, initiative, and problem-solving ability;
• Knowledge of market CRM systems.

Avenue Code discloses salary range information in compliance with state and local pay transparency obligations. It considers a wide range of factors such as internal equity, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, business or organizational needs and others. At Avenue Code it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for US Based Account Manager is $90.000 USD to $110.000 USD per year.

Avenue Code reinforces its commitment to privacy and to all the principles guaranteed by the most accurate global data protection laws, such as GDPR, LGPD, CCPA and CPRA. The Candidate data shared with Avenue Code will be kept confidential and will not be transmitted to disinterested third parties, nor will it be used for purposes other than the application for open positions. As a Consultancy company, Avenue Code may share your information with its clients and other Companies from the CompassUol Group to which Avenue Code’s consultants are allocated to perform its services.