Senior Account Manager (Remote)

Company Description

Zagwear is a global brand merchandise agency trusted by some of the world’s largest and most innovative brands to deliver creative, customized solutions for their branded merchandise needs. We specialize in sourcing, designing, and executing impactful programs, including product ideation, online stores, and kitting/fulfillment services. Our fast-paced, collaborative environment offers exceptional opportunities for creativity, growth, and success.

Role Description

As a Senior Account Manager at Zagwear, you will play a vital role in managing client relationships, sourcing products, and proactively bringing creative, on-trend ideas to our clients. Partnering with the EVP and internal teams, you’ll oversee daily client requests while driving strategic growth and ensuring the seamless execution of projects. This position is perfect for a dynamic, detail-oriented, and innovative professional who thrives in a fast-paced environment.

Key Responsibilities:

Client & Account Management

• Act as the main point of contact for key clients, managing day-to-day requests and ensuring exceptional service delivery.

• Build and maintain strong, trust-based relationships with global clients.

• Understand client goals, brand guidelines, and needs to provide tailored merchandise solutions that exceed expectations.

Sourcing & Product Innovation

• Source and recommend innovative, on-brand products to meet client requirements and campaign goals.

• Leverage industry trends and supplier relationships to proactively present fresh, creative ideas to clients.

• Ensure all sourced products meet quality standards, brand guidelines, and budget requirements.

Strategic Growth & Proactive Engagement

• Partner with the EVP to identify and pursue opportunities to expand current accounts and drive business growth.

• Develop proactive proposals and pitch creative merchandise solutions to clients, enhancing their overall experience.

• Stay ahead of industry trends to anticipate client needs and bring unique ideas to the table.

Project Management

• Oversee the lifecycle of client projects, ensuring timely delivery, budget adherence, and outstanding quality.

• Coordinate with internal teams and external vendors to execute programs, including online stores and kitting/fulfillment.

• Utilize platforms like Commonsku (preferred) to manage workflows, track details, and maintain organized project records.

Qualifications

. Minimum 5 years of experience in the promotional products or branded merchandise industry, with strong sourcing expertise.

• Proven ability to develop creative product solutions and proactively present ideas to clients.

• Knowledge of Commonsku is highly preferred.

• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment.

• Exceptional communication skills, both written and verbal, with a focus on relationship-building.

• Creative thinker with a keen eye for trends and client-specific solutions.

• Experience working with global brands and managing complex, large-scale accounts.

• Proficiency in Microsoft Office Suite and other project management tools.

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• Bachelor’s degree in Marketing, Business, or related field

Why join Zagwear ?

• Work with some of the world’s most iconic global brands on exciting, high-impact projects.

• Be part of a fast-growing, innovative agency with a collaborative and supportive team culture.

• Play a pivotal role in shaping creative merchandise strategies and delivering exceptional client experiences.

• Competitive salary and benefits package, with room for personal and professional growth.

How to apply

If you’re a proactive, creative problem-solver with a passion for branded merchandise, send your resume and cover letter to joshn@zagwear.com. Please include “Senior Account Manager Application” in the subject line.

Join Zagwear and help us redefine branded merchandise for the world’s leading brands!