Senior Account Manager Wfh (Remote)

Position Overview

As a Senior Account Manager, you’ll play a pivotal role in building and maintaining strong relationships with key clients. You’ll be a trusted advisor, driving client satisfaction and long-term success. This position is focused on strategic account planning, revenue generation, and delivering exceptional service to meet the unique needs of each client. You’ll work closely with internal teams to create tailored solutions that align with client goals and maximize their success.

Key Responsibilities

Client Relationship Management

Cultivate and nurture long-term relationships with senior stakeholders across key accounts.

Serve as a primary point of contact, proactively addressing client needs, challenges, and goals.

Understand client business objectives to anticipate their needs and provide solutions that drive success.

Conduct regular business reviews to ensure satisfaction and identify areas for improvement.

Strategic Account Growth

Identify opportunities for upselling, cross-selling, and expanding client portfolios with additional products and services.

Develop and implement strategic account plans to drive revenue growth and meet financial targets.

Stay informed about industry trends and competitor strategies to provide valuable insights that help clients stay ahead.

Service Delivery Excellence

Oversee the execution of client deliverables by collaborating with cross-functional teams, including sales, marketing, and product development.

Ensure timely and successful delivery of solutions that meet or exceed client expectations.

Monitor project timelines, budgets, and outcomes to ensure everything stays on track.

Address any service or delivery issues promptly and effectively.

Client Support & Solutions

Provide proactive communication, keeping clients informed about product updates and service enhancements.

Present tailored solutions and new initiatives that help clients achieve their business goals.

Conduct regular check-ins and status meetings to ensure ongoing satisfaction and address concerns.

Data-Driven Reporting & Analysis

Analyze client performance metrics to identify trends, opportunities, and areas for improvement.

Prepare and present detailed reports on account status, growth, and performance to clients and internal teams.

Offer data-driven recommendations to enhance client outcomes and continuously improve service delivery.

Qualifications

Education & Experience

A Bachelor’s degree in Business Administration, Marketing, or a related field.

5+ years of experience in account management, ideally with high-value or enterprise-level clients.

Proven success in driving revenue growth through strategic account management, upselling, and cross-selling.

Experience managing complex, multi-stakeholder relationships across diverse industries.

Skills & Abilities

Exceptional communication and interpersonal skills, with the ability to influence and negotiate at senior levels.

Strong business acumen and strategic thinking, capable of creating actionable account plans.

Excellent organizational and time-management skills, with the ability to manage multiple client accounts at once.

Proficiency in Salesforce, Google Suite, and other relevant tools.

Strong analytical skills, with attention to detail and the ability to solve problems proactively.

Key Competencies

Deeply committed to understanding client needs and delivering solutions that drive value.

Able to guide clients through complex challenges while identifying new business opportunities.

Works well with internal teams to deliver outstanding client service and resolve any issues.

Driven to meet and exceed targets, while consistently enhancing client satisfaction and loyalty.

Identifies challenges and implements innovative solutions to ensure client success.

Remote Work Flexibility

This role offers remote flexibility and is open to candidates based in the Southeastern United States, including Florida, North Carolina, and Texas.

Benefits

Medical, Dental, Vision

Paid Parental Leave

401k, HSA, FSA, Dependent Care FSA

Short & Long-Term Disability, Life Insurance

Employee Assistance Program (EAP)

Paid Time Off (PTO), Paid Sick Time, Paid Holidays

Education Reimbursement

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, sexual orientation, or any other protected category.

Employment Type: Full-Time