Senior Claims Adjuster (Remote)

At DWF, we are an international legal business committed to delivering exceptional legal services to clients worldwide. Joining our team means becoming part of a dynamic and innovative organization where your skills and knowledge are highly valued and rewarded.

We are currently looking for a Senior Claims Handler to take ownership of end-to-end handling, including investigation, negotiation, and/or conduct of defense of allocated low to medium complexity General Liability claims.

Responsibilities

• Investigate externally, participate fully in and control individual claim tactics and negotiate settlement of low to medium complexity claims promptly, economically and equitably
• Understand the SLA’s and KPI’s of the department and ensure adherence to these standards
• Provide coaching, support and advice as appropriate to the Claims Assistants
• Provide excellent customer service at all times helping to contribute to being a market leading claims function
• Ensure consistent application of client claims and reserving policy so that claims are dealt with fairly and costs are properly controlled supported by the use of the most appropriate approved external suppliers
• Take a pro-active approach to investigation, ADR and negotiation to avoid unnecessary litigation
• Identify trends and pass on information on risk to the Claims Team Leader(s) / Technical Claims Manager(s) / Operations Manager and insurers to help manage the profitability of the portfolio we manage
• Engage in continuous self-development and understand forthcoming changes in the profession so that you can provide market leading solutions
• Responsible for quality and integrity of the MI provided
• Build and maintain effective working relationships with intermediaries / customers and suppliers to ensure defined service levels are met and exceeded
• Ensure that quality assurance standards and procedures are achieved
• Provide control of claims to settlement as per the stipulations contained within the authority matrix and ensure consistency in the quality of estimates

What will help you succeed in this role?

Experience

• Minimum of 3 years’ experience in managing General Liability claims
• Evidence of having delivered results in a similar role
• Law degree
• Demonstrable technical claims experience and product knowledge
• Demonstrable understanding of relevant legislative and legal framework
• Effective negotiating and decision making skills
• Demonstrable planning and organising skills
• Demonstrable experience of relationship management (internal and external)
• IT literate with previous experience of working with a case management system

Personal Qualities

• Customer focussed and target driven
• Ability to work on own initiative and as well as being able to work effectively as part of a team
• Ability to consistently produce work of the highest standard even when working under tight timescales and when dealing with competing work pressures
• Excellent verbal and written communication skills both English and Italian

What we offer

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you’re excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About Us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.