Senior Client Manager Wfh (Remote)

We are a rapidly advancing digital marketing firm committed to empowering real estate professionals throughout the United States. Our mission is to facilitate connections between realtors and motivated buyers and sellers, enabling them to fill their schedules with opportunities. The innovative solutions we offer are vital to the success of every realtor, and we are seeking exceptionally skilled individuals to contribute to that success.

As our organization continues to grow, we are eager to enhance our Client Management Team by welcoming seasoned Client Managers who are passionate about delivering outstanding service and cultivating robust client relationships.

Key Responsibilities

• Oversee a daily checklist that ensures seamless service for over 200 clients.
• Onboard new clients and collaborate with the Media Buying Team to guarantee an exceptional experience.
• Partner with the Delivery Team to ensure accurate setups of client accounts.
• Update and maintain client CRM details as necessary.
• Serve as the primary point of contact for client inquiries, resolving issues with professionalism and a positive outlook.
• Conduct regular follow-ups with clients to affirm that services are running smoothly.
• Schedule comprehensive calls with clients to discuss their progress and needs.
• Maintain a prioritized list of client requests and effectively manage client accounts.
• Mentor clients to help them achieve optimal results.
• Exhibit leadership qualities through a proactive, problem-solving approach.

Career Growth Opportunities

We provide an extensive training program along with well-defined Standard Operating Procedures to facilitate your swift integration into the role. Additionally, we offer opportunities for professional development and coaching for career advancement within our organization.

Required Skills

• A self-starter with a proactive and results-oriented attitude.
• Excellent communication skills, both written and verbal, combined with a professional demeanor.
• Proven leadership experience is essential.
• Strong work ethic and a genuine passion for supporting client success.
• Preferably, experience in phone sales, particularly in appointment setting or lead generation.
• Familiarity with coaching or sales management is advantageous but not mandatory.
• Ability to work remotely with consistent internet access and a quiet work environment.
• An open-minded and eager-to-learn mindset, adaptable in a dynamic setting.

Qualifications

• A minimum of 2 years of experience in client retention and management.
• At least 2 years in customer service.
• A solid background in B2B sales and customer relationship management.

Compensation And Benefits

• Full-time, remote work opportunity.
• Starting salary of (48,000 annually, with the potential to exceed )120,000 based on performance.
• Monday through Friday work schedule, with flexibility for weekend availability.
• Performance-based bonuses linked to client retention.

If you are enthusiastic about the possibility of making a considerable impact and wish to join a fast-paced, dynamic team, we encourage you to apply. We are excited to see the unique skills and insights you can bring to our organization!

Employment Type: Full-Time