Senior Client Success Manager (Remote)

Fully Remote/Virtual

Position Summary

Reasons you will want this position:

• You will unlock limitless opportunities for career growth and advancement as a top performer in our rapidly growing company.
• Our culture celebrates and actively encourages imaginative ideas, particularly those that achieve better outcomes for everyone.
• This role is essential for Cedar Gate’s ongoing success and will continue to receive recognition from our executives and senior leadership.
• Work where you are most productive: from home, in the office, or hybrid.

Summary

Cedar Gate is searching for a passionate advocate of client success to serve as part of a talented and growing team. In this role, you will serve as the primary point of contact for a portfolio of clients during all stages of the relationship and be responsible for ensuring their success, overall satisfaction, and ability to achieve measurable value through our best-in-class solutions and services. To succeed, this candidate must possess the ability to build trusted client relationships, incorporate client experience and feedback into overall product development, and identify expansion opportunities.

Roles & Responsibilities

• Serve as the primary point of contact, trusted advisor, and internal advocate for a book of clients
• Lead a cross-functional Account Team for each client within a book of clients
• Facilitate regular, executive-level meetings focused on client needs, their organizational goals and objectives, and possible expansion opportunities
• Drive product utilization through training, a deep understanding of the client’s business objectives, and technical expertise of how Cedar Gate solutions support their business objectives
• Develop and execute success plans for clients that outline their critical success factors and metrics for success, track progress and mitigate potential issues, and celebrate success through documented value stories and references served
• Surface and syndicate best practices in the use of Cedar Gate’s solutions within the Cedar Gate community
• Represent the voice of the client to inform the product roadmap and service delivery model

Required Experience / Qualifications

• Bachelor’s degree or related work experience, Master’s preferred.
• Minimum of 5 years of healthcare industry experience, working with providers, health plans, brokers, medical management companies, or at a healthcare data analytics provider.
• Client Success or client relationship management experience.
• Ability to communicate and present company, product, and technology information to a broad audience.
• Strong analytic and problem-solving skills with the demonstrated ability to identify and make decisions based on complex client requests.
• Basic understanding of healthcare claims and EMR data.
• Experience with value-based care reimbursement models (MSSP, ACO Reach, Capitation, Bundles, etc.).
• Be available for travel as much as 25% of the time.

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world’s most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

In addition to our excellent terms of employment and fringe benefits, we invest considerable resources in providing ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com .