Senior Customer Service Specialist (Remote)

Senior Customer Service Specialist | Qudos Bank | Australia

Senior Customer Service Specialist

An exciting opportunity to join an amazing team and grow your banking career as a Senior Customer Service Specialist.

What will you do?

As a Senior Customer Service Specialist, you will provide assistance to the Customer Service Specialists, helping our team members with complex inquiries and escalations. You will be providing buddying and coaching to new team members and provide on the job training whilst also actively educate team member on Qudos Bank’s. You will also assist team leaders in managing daily tasks and working on various projects as SME for contact centre.

What is in it for you?

Qudos Bank provides continuous support and encouragement of career development and internal moves, we have seen previous staff move across various departments within the organisation, from Treasury, Lending, Risk & Compliance, and Information Services. You’ll have endless opportunities within the team, from mentoring staff, taking on escalations and complex enquiries, managing the floor and contributing to process improvements.

Other benefits include but are not limited to:

• Hybrid Working with the ability to work from home 2 days per week post training
• Discounted on-site parking at our Mascot HQ
• No night Shifts! Monday to Friday rotating roster with one Saturday shift per month
• Wellbeing Program including, Wellness Grants, Flu Vaccinations, Skin Checks, Access to Nutrition, Legal and Mental Health Support Programs, Fitness Passport, Health Assessments and more
• Encouragement and support from a team that will allow you to thrive and grow your career with our extensive career opportunities
• Birthday Leave, Volunteer Leave, and Parent Support Leave up to 14 weeks

What do you need?

• The ability to work across a rotating roster, Monday – Friday 7am-7pm and one Saturday shift a month
• Minimum 2 years’ experience in banking industry and experience in dealing with home loan products.
• Experience in handling multiple systems and knowledge of multiple products
• Ability to handle difficult conversations and knowledge of call handling techniques.
• A passion for solving customer problems and engaging with customers to find the perfect solution for them
• Strong computer, analytical, literacy and conversational skills

Why Qudos Bank?

We started as Qantas Credit Union, 65 years ago. We may go by a different name compared to when we began in 1959, but there is one thing that has never changed – our owners. As a customer-owned bank, our customers are at the heart of everything we do.
Today we’re one of Australia’s largest mutual banks with close to 90,000 members across Australia and branches in Sydney, Melbourne and Brisbane. Being 100% customer-owned means our customers and owners are the same. We exist for the benefit of our customers and community, not for making profit for the benefit of shareholder.

For successful candidates, Qudos Bank conducts mandatory background screening in accordance with current legislation. Checks include, but aren’t limited to criminal record, bankruptcy, employment & qualification verifications, identity and immigration checks.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home