Senior Customer Success Manager (Remote)

Job Description

Liquibase is a leader in the database release automation space within the DevOps market. With over 100 million downloads, our open-source software empowers DevOps teams worldwide to accelerate software delivery by automating database updates.

At Liquibase, we thrive in a high-growth environment, expanding in customer base, innovative experiments, and technical project complexity. We foster a culture of career growth, collaboration, and continuous improvement.

We’re seeking a Senior Customer Success Manager to join our expanding team. In this customer-facing role, you’ll collaborate with Sales, Customer Support, Product, and Engineering teams, and report directly to the Director of Customer Success.

What You’ll Do

As a Senior Customer Success Manager, you will:

• Manage Relationships: Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
• Success Planning: Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
• Build Trust: Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
• Support Growth: Partner with Sales to identify and execute on renewal and expansion opportunities.
• Guide the Journey: Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
• Provide Expertise: Share operational best practices and help customers establish a Liquibase Center of Excellence.
• Collaborate on Solutions: Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
• Facilitate Learning: Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
• Track Progress: Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
• Maintain Engagement: Conduct regular touchpoints to review progress against strategic and technical objectives.

Must-Haves

• 5+ years of B2B customer success, account management, or consulting in customer-facing roles.
• Experience engaging with technical engineering audiences, from end-users to executives.
• Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
• Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
• Knowledge of Git and other source control systems.
• Strong interpersonal and relationship-building skills.
• Commercial mindset with a proven ability to identify and nurture business opportunities.
• Analytical and problem-solving skills with attention to detail.
• Exceptional written and verbal communication skills.
• Bachelor’s degree in a technical field or equivalent experience.

Nice-to-Haves

• Experience with Windows or Linux command-line interfaces.
• Familiarity with cloud platforms like AWS or Azure.
• Experience with HubSpot, Atlassian tools (Jira, Confluence), or monitoring tools (Splunk, Datadog, Elastic).
• Previous experience with Liquibase or similar tools.
• Start-up experience.

Perks of life at Liquibase:

• Remote First culture, potential for company-wide in-person gatherings
• Home office allowance for remote workers
• Meaningful equity (US only)
• Comprehensive health, vision, and dental benefits – country dependent
• Generous paid time off and paid holidays
• 401K matching (US only)
• No punks, no jerks culture
• Growth opportunities and ability to move up within the company

We take pride in:

• A transparent and collaborative team environment. We value multiple perspectives and fresh thinking.
• Our entrepreneurial culture. We provide every employee the opportunity to make a meaningful impact.
• Providing the opportunity to work with new technologies and learn from experienced professionals.
• How organizations, large and small, use DevOps to drive developer agility and accelerate software delivery.

Company Overview – We Are Liquibase

A career at Liquibase means joining a quickly growing company on the front lines of the DevOps space. Our vision is to be the easiest, safest, and most powerful community-led database change management solution. As companies of all sizes continue to adopt an agile methodology and DevOps practices, there is a growing realization that the database needs to be considered as part of this innovation process.

At Liquibase, we foster a culture rooted in the open-source values of freedom, choice, transparency, and meritocracy. These are not just fashion labels here, but sincere convictions, and you’ll see that reflected in the way we operate daily. We’re caffeinated, collaborative & confident experts, eager to solve the most challenging database CI/CD problems for our customers.

Want to help the software world move faster? You’ve found the right place.

Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law.