Senior Customer Success Manager (Remote)

Rampiq is looking for a Senior Customer Success Manager to help us drive client growth and happiness at all levels of a project lifecycle. 

We provide digital marketing services (online marketing strategies, SEO, Paid advertising, web analytics, content marketing, etc) to US-based clients and we need an experienced team player to join us.

Job Responsibilities

• Build lasting client relationships from initial kickoff through project execution for priority clients;
• Communicate regularly with a customer to evaluate satisfaction and escalate any areas of concern.
• Understand client business goals and anticipate future needs to deliver optimal solutions.
• Ensure all activities are closely aligned with a client’s business needs and business strategy.
• Collaborate with a project team to help them deliver the best possible service experience for a client.
• Strategize, identify, and set success metrics and how a team can reach and increase project results.
• Strategically expand our revenue through cross-selling and upselling.
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall project health.

Requirements (must-haves)

• Fluent English (must-must-must-have!);
• Excellent soft skills;
• Attention to detail;
• Good understanding of project management basics;
• Savvy MS Office/G Suite tools user;
• Digital marketing basics knowledge (what is SEO, how paid ads work);
• Feel confident using Google Analytics 4, Google Search Console, Ahrefs, and SEMrush in order to answer minor questions from a client;
• Deep understanding of client goals and how digital marketing services help to reach them;
• Experience working with US-based companies;
• Experience working with B2B companies;
• Is able to drive project strategy;
• Is accountable for Customer Success.

Requirements (our wish list, it is optional but these are big pluses overall)

• Experience in a similar role in an agency, IT outsourcing, or SaaS product company;
• Marketing background;
• Savvy project management tools user.

Job Functions

• success metrics achievement (project results management);
• lead a client through the onboarding process;
• request all necessary access to client accounts, marketing materials (creatives, copy, etc.), and approvals from a client;
• assign tasks to a project team;
• control execution of project tasks and completion of project tasks fully and on time;
• be a self-starter and play an active role in team discussions and brainstorming, contribute to the quality of deliverables by taking a critical stance;
• hold client and team meetings, gather agenda, and put down minutes;
• be able to make project-related decisions and execute them;
• present project results and be able to explain them to the client;
• understand how the project structure should be set in order to be able to assign tasks for an operations manager to maintain project infrastructure.

Work mode: flexible, full-time, 100% remote.

Compensation: decided upon test task completion and an interview. Please list your salary expectations when you apply for this position.

How to apply

1. Send your CV together with your salary expectations: https://forms.gle/aDRrVeSAAUp9ahAC8
2. Complete a test task: https://docs.google.com/document/d/1VfzMcicSFrKBgYNjllq3ULgbyqe_m_4WnccjYL-fYJ4/edit?tab=t.0
3. Meet our management team for an interview;
4. Get a job with us! 🙂