Senior Customer Support Representative (Remote)

Level Up Your Career in Customer Support with a Fast-Growing E-Commerce Fitness Brand

Customer Support Representative Job Description | Nordstick

If you’re passionate about fitness, injury prevention, and helping others achieve their best, Nordstick is the place for you. Founded by sports physical therapists and fitness enthusiasts, Nordstick is the leader in innovative home fitness equipment, trusted by over 300,000 customers worldwide. Our products are designed to help people eliminate pain, recover from injuries, and build strength with versatile, space-saving solutions.

Thanks to the growing demand for our products, we’re looking for passionate and talented Senior Customer Support Representatives to join our team. This is an exciting opportunity to make a meaningful impact while growing your career in a dynamic, supportive environment.

Why You’ll Love Working at Nordstick:

• Join a High-Performing Team: Work alongside a team of ambitious professionals who challenge and inspire each other to grow.
• Career Growth Opportunities: Grow into a Team Lead role as we expand our customer support team.
• Be Part of a Mission: Help others overcome pain and achieve their fitness goals through cutting-edge home gym solutions.
• Remote Work Flexibility: Work from the comfort of your home while collaborating with a supportive remote team.
• Unlimited PTO: Take the time you need when you need it, as long as you meet team goals and deadlines.
• Access to Nordstick Products: Get early access to all current and future Nordstick products, helping you live our mission firsthand.
• Uncapped Growth Potential: Be part of a company with endless opportunities to take your career to new heights.

How You’ll Contribute:

At Nordstick, we’re on a mission to change lives, so a passion for what we do is essential. On a day-to-day basis, you’ll:

• Provide Outstanding Customer Support: Respond to customer inquiries via email and social media, resolving issues promptly and effectively.
• Exceed Customer Expectations: Go the extra mile to ensure customers have a seamless, positive experience with Nordstick.
• Master Product Knowledge: Develop a deep understanding of our products, policies, and processes to provide accurate, helpful information.
• Collaborate Across Teams: Partner with marketing, operations, and other departments to deliver an exceptional customer journey.
• Improve Processes: Help refine systems, templates, and workflows to enhance our customer support operations.

What You’ll Need to Succeed:

• Experience: Proven track record as a Customer Support Representative with a minimum of 2 years in a similar role.
• Communication Skills: Exceptional written and verbal English communication, with a thoughtful, precise, and professional tone.
• Problem-Solving: Strong analytical skills to identify the root causes of issues and provide effective solutions.
• E-Commerce Expertise: Familiarity with e-commerce customer service best practices is a plus.
• Passion for Fitness: Enthusiasm for Nordstick’s mission and products is essential.

Working Hours:

6 AM – 3 PM EST (40 hours per week)