Senior Executive Customer Success (Remote)

NielsenIQ/GfK Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ/GfK vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

This position will be, within the Customer Success team, responsible for delighting clients through delivering Market Intelligence (Point of sale data) insights and analysis.

• Providing performance overview analysis and business issue analysis to Automotive and other Tech and Durable clients
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
• Developing deep knowledge of NielsenIQ M.I Service (Tech & Durable Vertical) and Panel solutions and delivering value for clients
• Working closely with the Consulting Lead and Customer Service to transform customer experience
• Consulting clients to optimize the use of NielsenIQ Essentials
• Developing and delivering business solutions for client performance tracking

Qualifications

• At least a Bachelor’s Degree, preferably in business
• Around 3 to 5 years of work experience, preferably within consumer or trade marketing, analytics and insights or market research. 
• Knowledge of the Automotive industry but not mandatory, Tech and Durable Industries is also prefered
• Knowledge of research techniques and methodologies would be an advantage
• Excellent analytical skills
• Excellent communication skills and presentation skills
• An ability to work independently and in a team
• Good interpersonal skills are a must
• Fluent in spoken and written English
• Competent in Microsoft Office (Excel, Powerpoint, Word, etc) 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion