Senior Field Application Specialist Manager (Remote)

Fapon Biotech is a subsidiary of Fapon Group, a global leader in in vitro diagnostic (IVD) products and services. Fapon Biotech is committed to providing diagnostic companies with high-performance IVD reagent raw materials, reagent services, and innovative open analyzers and instruments. The company focuses on future needs and emerging trends in IVD.

Here are the video links of Fapon Biotech which can help you understand our business and culture better.

Fapon Story, Corporate Video：https://youtu.be/XgS5uvC6jrE

Fapon Storytellers：https://youtu.be/AwUT7Uf8mD8

Job Description

We seek a dynamic Senior Field Application Specialist/Manager (Individual contributor) to join our team and contribute to supporting customers, driving product adoption, and contributing to the overall success of the company’s products in the Indian IVD market. Additionally, the candidate will be conducting market due diligence and bringing new projects from the IVD customers, thereby improving Fapon’s visibility and reputation in the Indian IVD market

• Technical Communication and Troubleshooting: This involves interacting with customers to address any technical issues they may encounter with the chemiluminescence reagents. It could include troubleshooting problems, providing guidance on optimal usage, and ensuring that customers have the support they need to use the reagents effectively.
• Application Training and Guidance: Training customers on how to use the reagents properly is crucial for their success. This might involve conducting training sessions, creating instructional materials, and providing ongoing support to ensure that users understand how to perform performance verification and clinical comparisons effectively.
• Data Analysis and Customer Support: Analyzing the results generated using the reagents and providing customers with insights and recommendations based on that analysis. This could include helping customers interpret their data, identifying trends or patterns, and suggesting adjustments to improve their experimental outcomes.
• Market Analysis and Product Development: Keeping abreast of developments in the market, including competitive products, customer needs, and emerging trends. Using this information to provide input into the development of new products or improvements to existing ones, ensuring that the company’s offerings remain competitive and meet the needs of its customers.

Qualifications

• Bachelor’s degree and above in Life Sciences, at least 5 years of field application or product experience in IVD industry or medical device industry.
• Familiar with chemiluminescence immunoassay (CLIA) analyzers and CLIA reagents.
• Extensive expertise in evaluating the effectiveness, accuracy, and reliability of chemiluminescence reagents. Have a deep understanding of the intricacies involved in assessing the quality and suitability of chemiluminescence reagents for various applications in diagnostics or research.
• English-speaking, willing to adapt to and grow in a culturally diverse and multinational IVD company
• Proactive attitude and positive approach

Additional Information

What We Offer

At Fapon US, we assure you of a great career and a very conducive work environment. We offer:

• Financial security – good compensation, incentives, and retirement plan
• Health care and well-being programs – excellent medical, dental, and vision benefits
• We will continue to better benefits & wellness programs as we grow
• Stable company with a great track record of continued strong financial performance over the years

About Fapon

Fapon Biotech Inc., founded in 2001, adheres to the mission of “Empowering Timely, Accurate and Affordable Diagnosis for All”, and is committed to providing global diagnostic companies with high-performance IVD reagent raw materials, such as antigens, antibodies, and enzymes, as well as reagent solutions and innovative open instrument platforms. Our products reach Europe, the Americas, Asia, Oceania, and Africa, 61 countries and regions in total. We have earned an excellent and long-standing reputation among more than 1,500 business customers all over the world.

You can learn more about us by visiting https://en.faponbiotech.com

An equal-opportunity employer, Fapon welcomes and encourages diversity in our workforce.