Senior Hec Network Operations Level Support R (Remote)

Senior Hec Network Operations Level Support R | ProDevelopmentGroup | South Africa

Our Client a Global tech firm is seeking a Senior HEC NetworkOperations Level 4 Support to join their team in remotely on a ContractBasis. They offer stability, growth, attractive rates and a great working...

Senior Hec Network Operations Level Support R | ProDevelopment Group | South Africa

Our Client a Global tech firm is seeking a Senior HEC Network Operations Level 4 Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment.

The resources will support India and Mexico, Standard working hours are 08:00 – 17:00 local time of the work location of the respective.

A-Shift (A) – S1

IST

B-Shift (B) – S2

IST

C-Shift (C) – S3

IST**

Mexico

G-Shift (G)

08:00 – 17:00 MX TIME

Responsibilities;

Ensure stability, performance, and security of the HEC network
Perform and lead tasks associated with Service Request and Incident Management Processes.
Perform and lead lifecycle management / change management activities
Perform and lead root cause analysis (RCA) and Problem management activities.
Guide other support staff in performing their tasks
Work with senior engineers from other domains (e.g. compute, storage, applications)
Ensure high level of quality of documentation.
Contribute to service, architecture and/or design reviews and optimization activities
Represent Network team towards external customers and/or internal LoBs and/or vendors

Experience

Minimum 10 years relevant experience in a senior network engineer role, at least 5 years in data centre environments

Technical Skills

Public Cloud – Previous experience in building, managing and supporting large enterprise infrastructure, services and applications on AWS, GCP and Azure. AWS/GCP/Azure certifications are a plus
Private Cloud Previous experience in Network Data Centre Centric Technology and support for large enterprise infrastructure, that services various level of hosting or SaaS applications.
Must be familiar with DevOps principals and should have prior experience in managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven and Scripting (Python) for automation
Network and Security – Must be experienced with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to SAP cloud accounts
Prior experience in supporting high volume ticket environments, handling escalations, providing best customer experience over ticket/chat/phone, managing multiple levels of teams, providing technical guidance and following best practices for documentation
Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc..)
Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP.
Experience with different VPN implementations and security parameters.
Experience with leading Firewall platforms (Cisco, Forinet, Arista,Palo alto Network)
Experience with Load balancer platforms.
Experience with Storage and Compute as part of Infrastructure ecosystems is plus
Tools experiences like Specturm, Netbrain, HPNA, AWX and CVP.
Basic Financial Understanding (OPEX & CAPEX)
Experience in Service ownership / Coordination is a plus
Experience with Public Cloud offerings is a plus
Adaptable to Shift Model

Other Skills