Other

Posted 2 months ago

Salary: Competitive Salary

Job Type: Full time

Experience: Senior Level

Toms Gruppen

Senior It Support Consultant (Remote)

Senior It Support Consultant | Toms Gruppen |Denmark

The story of Toms is the story of almost a hundred years of proudcraftsmanship, diligence and

...

Senior It Support Consultant | Toms Gruppen | Denmark

The story of Toms is the story of almost a hundred years of proud craftsmanship, diligence and

foresight. It is the story of Danish chocolate icons like Tom’s Gold Barre, Giant Chocolate Turtle

and Yankie Bar. In 1884, we created the world-famous Anthon Berg chocolate, from which we

still produce our flagship product – dark chocolate bottles filled with brand liqueurs. Our products

include intense cocoa and velvety Feodora chocolate and full of character Hachez chocolates.

We are proud of our history, at the same time we see an opportunity for further development

and meeting the needs of our consumers, sellers and employees. By working at Toms, you

become part of a strong international culture with great passion for our heritage, where

employees with an innovative mind-set develop the company with an emphasis on sustainable

development.

Find out about our story on our website https://tomsgroup.com/en/toms-history/

Join us to sink your teeth into a challenging role as:

Senior IT Support Consultant

Imagine being part of our IT Operations Team in Group IT, handling incident management,

first and second level IT support by phone, e-mail and on-site.

Your primary responsibilities and tasks will be to deliver IT Support on your two factories in

Nowa Sol and Leszno, secondary remotely to our other locations in Denmark and Sweden.

You will be working closely with your IT Support colleagues in Copenhagen, Denmark. Your

work will be varied between the two locations in Poland, but you will also handling support

calls and tickets to the rest of the company. Some days you have the dispatcher role, which

runs in weekly rotation between the IT Support team members.

Your key collaboration partners will be your colleagues in Group IT, but you will interact with

people across our entire organization, both office workers and production.

Specifically, you will be responsible for:

Solving first and second level incidents and responding to user service requests from

our Support helpdesk system;

Helping users with on-site support to fix hardware and software problems;

Provide walk-in support at our two locations;

Setting up laptops and other devices;

Proactively work to investigate and fix IT challenges;

Create end user documentation.

We expect the following personal, academic and professional competencies from the ideal

candidate:

Analytically and technically strong, with a taste for customer orientation, a customer

service mindset, and a curiosity for solving complex IT related issues;

Minimum of 5 years of IT Support consulting experience, preferably in an international

company, preferably with experience in: 1. And 2. Level supporter on support system and on phone, Windows 10/1, Office 365, Teams, Production IT, Printers, scanners etc., VMware infrastructure, Windows server;

Good network understanding;

Able to accommodate/understand user needs within company policies;

Installation and replacement of client hardware based on company policies;

Implementation of local systems and end user software;

Ability to work independently as well as in a team environment, effectively interacting

with others;

Flexible regarding workhours;

Must demonstrate ‘can-do’ attitude;

Analytical and structured person with problem solving skills;

Master degree, preferably IT, is a plus;

Ability to travel internationally;

Fluent written and spoken English.

What we offer?

Stable employment in multinational company;

On-going development opportunities;

Work filled with challenges, interesting projects and great environment;

Attractive salary based on a full-time employment contract;

Work in an atmosphere of mutual respect;

Benefit package including: private medical care co-financed by the employer LuxMed or

Medicover, group insurance, sports cards MultiSport, co-financing of glasses, fresh fruit

days, language allowances.

We invite candidates for interviews on an ongoing basis via

the link.

The application shall be written in English language.

We look forward to hearing from you.

______________________________________________________________________________________________________

Since 1924, Toms has been driven by a desire to bring smiles to people all over the world. Toms builds on a heritage of generations of proud and visionary craftsmen, whose passion continues to inspire us. At Toms, we smile when we make a difference at work, and when we build an environment where we grow and thrive. We smile because we embrace our differences and because we live our passions. We smile when we create something truly special. We smile when we make the right decisions and take responsibility: For the people around us, but also for those we may never meet. By sourcing our chocolate with care and supporting local farmers, we will continue to bring smiles to life for generations to come. At Toms, we bring smiles to life – for everyone.

Toms wants to promote equality and therefore encourages all qualified persons to apply regardless of age, gender, sexuality, religion, ethnic origin or disability.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home