Senior It Support Operations Engineer Wfh (Remote)

Key Responsibilities:

Okta/IdP Administration:

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Senior It Support Operations Engineer Wfh | ProSource | Philippines

Key Responsibilities:

Okta/IdP Administration:

• Add/maintain SAML SSO and SCIM provisioning for our enterprise systems.
• Use best practices such as Group Rules, etc. to support maintainability and automations.
• Support integrations between Okta and other systems (HR, ITSM, etc.) for onboarding and other automations.
• Manage MFA and device security rules.
• Troubleshoot integration issues and provide technical support.

ITSM Management:

• Optimize ITSM processes using the company’s ITSM FreshService environment.
• Develop and maintain standard operating procedures (SOPs) for IT systems and processes.
• Manage incident resolution, problem management, and change management activities.

Orchestration and Automation:

• Implement and maintain orchestration tools to automate routine IT tasks and workflows.
• Develop and deploy automation scripts using scripting languages like Bash, JavaScript, Python or PowerShell.
• Integrate orchestration and automation solutions with ITSM systems and other IT tools.

Integration:

• Design, develop, and deploy integration services and APIs to connect various IT systems (Freshservice, Okta, etc.)
• Troubleshoot integration issues and provide technical support.

Technical Support:

• Provide technical support for IT systems and applications.
• Respond to user inquiries and resolve issues in a timely manner.
• Collaborate with cross-functional teams to address complex technical problems.

Qualifications:

• 5+ years of experience in IT operations and/or Systems Administration.

• 2+ years of experience in Okta and/or other Identity Management administration.

• 2+ years of experience in IT Service Management software administration, (e.g., Freshservice, Servicenow, JIRA etc)

• Expertise in orchestration and automation tools (e.g., Okta Workflows, Workato, ServiceNow Flow/Workflow, PowerAutomate, Boomi, Freshservice Flows, etc.).

• Proficiency in scripting languages (e.g., Bash, JavaScript, Python, PowerShell).

• Experience with integration technologies (e.g., APIs, web services).

• Excellent problem-solving and troubleshooting skills.

• Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively.

• Highly organized and capable of multitasking in a fast-paced environment.

• Follows Change Management procedures required for safe, approved and well- documented changes to critical systems

• Ability to work independently and as part of a team.

Working setup/schedule:

● Nightshift (9pm-6am), Mon to Fri

● Permanent WFH setup – laptop will be provided

● Full time employment

What we offer you:

• Competitive salary package with exceptional benefits such as 500K HMO coverage + 2 free dependents upon regularization
• Continuous career development
• Exposure to latest technologies

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Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home