Senior Lead Full Stack Engineer Id (Remote)

Senior Lead Full Stack Engineer Id | AgileEngine, LLC |Brazil

What you will do

• Analyze, troubleshoot, and resolve complex software issues reported bycustomers, working across both frontend and backend systems;
• Engage directly with customers to understand their issues, replicateproblems, and implement effective solutions within our React-based frontend...
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  Senior Lead Full Stack Engineer Id | AgileEngine, LLC | Brazil

  What you will do

  • Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems;
  • Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend;
  • Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure;
  • Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance;
  • Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed;
  • Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback;
  • Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team;
  • Proactively identify areas for product and process improvements to prevent future customer issues;
  • Participate in the development and refinement of internal tools to better support customer needs.

  Must haves

  • Frontend:
  • 4+ years of experience working with JavaScript and React.
  • Experience with UI development and data visualization tools like Recharts (any similar tool may work).
  • Backend:
  • Familiarity with cloud services AWS
  • 4+ years of experience in Python and experience with Django.
  • Familiarity with CubeJS for managing and troubleshooting data infrastructure.
  • Databases:
  • Proficient in PostgreSQL, including writing and optimizing queries.
  • Knowledge of Elasticsearch and its application in search and analytics.
  • Strong problem-solving skills and the ability to work independently to resolve complex issues.
  • Excellent communication skills, with the ability to explain technical issues to non-technical users.
  • Experience in a support engineering role with a focus on customer-facing issue resolution.
  • Upper-intermediate English level.

  The benefits of joining us

  • Professional growth

  Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

  • Competitive compensation

  We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

  • A selection of exciting projects

  Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

  • Flextime

  Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

  Job Types: Full-time, Contract

  Work Location: Remote

  Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home