Senior Lifecycle Marketing Manager (Remote)

The Senior Lifecycle Marketing Manager plays a crucial role in driving business revenue through strategic and operational excellence. As an independent leader skilled at navigating uncertainty, they focus on developing impactful lifecycle programs that contribute to measurable growth aligned with broader business objectives. This role involves managing external vendors, including budgeting and forecasting, to enhance the team’s effectiveness. Additionally, the manager proactively creates processes to improve operational efficiency, mentors team members, and acts as a technical authority within the team. This role reports to our Senior Director, Lifecycle Marketing on our Integrated Marketing Commercial Team.

$120,000 – $185,000 a year

Essential Functions And Impact Areas

• Define lifecycle marketing strategy: Develop and execute strategies that leverage email, SMS and direct mail to drive lead conversion, customer engagement and long-term retention.
• Cultivate a customer-focused approach to drive lifetime value (LTV): Partner with Product, Data, Medical, and Customer Service teams to deeply understand our customers’ experiences, mindsets, and behaviors throughout their lifecycle.
• Monitor and report on campaign performance: Provide regular reports and actionable insights to the marketing team and senior management, ensuring that performance metrics inform strategic decisions and future campaign developments. Conduct A/B testing to identify effective strategies and use data insights to continuously optimize campaigns.
• Lead CRM Operations: Serve as the point person for CRM operations, including overseeing the tech stack, monitoring deliverability, and ensuring our emails are built to best practices.
• Manage CRM-specific external vendors such as ESPs. Oversee budgeting and forecasting related to these partnerships.
• Drive creative excellence in CRM channels. Write creative briefs for all lifecycle campaigns. Collaborate with Brand and Creative teams to ensure assets deliver on email/SMS best practices and are aligned with overall business goals.
• Serve as mentor to junior members of the marketing team. Help cultivate an environment where team members can learn, grow, innovate – and support each other in doing so.

Requirements & Skills

• 5+ years experience in lifecycle marketing or CRM, preferably within subscription or D2C business.
• Expertise in email marketing platforms such as Iterable, Klaviyo or Braze; experience managing CRM vendor relationships and contracts.
• Proven experience driving lead capture and conversion through CRM channels.
• Elevated understanding of customer mindset.
• Experience crafting thoughtful creative briefs that define multiple segments and messaging strategies at key lifecycle stages.
• Fluency with technical aspects of CRM – data architecture, coding best practices, deliverability, etc.
• Expert data storyteller.
• Proficiency in data analysis tools (e.g. Amplitude, Tableau, Hex, Looker, Google Analytics, Excel) with the ability to partner with data teams to showcase marketing effectiveness.

Our mission is simple: to make personalized skincare accessible and convenient for all. Awarded #3 for 2021 Best Workplaces in the Bay Area and 2021 Forbes #4 Best Startup Employers, Curology is a leader in direct-to-consumer eCommerce and has been featured in Vogue, Allure, Harper’s Bazaar, and Business Insider. We collaborate to achieve our goals and strive to embody our core values: Accountability, Team First & Inclusivity.

Curology encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities for employment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records Privacy Notice to California Employees, Contractors, and Applicants

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