Senior Manager Enablement (Remote)

Job description / Role

Synopsis

Now is the time to join Etihad…with a clear vision and exciting strategic plans in place, we are continuing to drive excellence through great talent.

Our Sales & Distribution under new leadership has never been a more dynamic environment to be part of; with a direction of progressiveness, purpose, achievable ambition, and growth for the airline. With big plans to achieve by 2030, we have a clear vision and plan to ensure we not just deliver but exceed our bold goals.

As we transform our Sales & Distribution strategy to ensure it is fit for sustainable success, we are looking for an effective leader to manage the overall strategy and development of core sales tools, systems, and B2B sales support function to ensure the Global Sales division is equipped with the right enablers (tools, systems and processes) to deliver commercial objectives.

The candidate will help build and lead a high impact, multidisciplinary team that will be responsible for Sales CRM (Salesforce) & other technology platforms, Sales Data, B2B Sales Operations and Sales Communications. The ideal candidate will be an experienced leader, preferably within the airline industry, and have demonstrable experience of:

Accountabilities

– Sales Systems & Application Strategy: Develop and execute the strategic roadmap for sales applications, prioritizing & aligning sales technology initiatives with the organization’s business objectives. Develop frameworks using latest tools and technologies.
– B2B Sales Support: Develop and own the strategy for the modernizing B2B sales support team and building an inside sales unit.
– Process Management: Collaborate with multiple sales leaders and support in designing/ refining and building sales processes.
– Change management: Understand, evaluate, and develop change management plans for projects and/or change initiatives. Identify risks and planning mitigation plans. Supporting development of communications relevant to change initiatives.
– B2B Communications SPOC: Be a point of contact for entire sales organisation for any matters related with sales processes, B2B policies or communications.
– Deliver insightful reporting and analysis to, and on behalf of Global Sales in the form of a “single source of truth” playbook that drives sales action
– Drive innovation by supporting systems/tools/data teams with input on reporting requirements, reference data, and the development of sales tools & technologies
– Coach, mentor, and develop team, fostering a culture of excellence, innovation, and collaboration.

– Bachelor’s degree (Advanced degree preferred) in a related discipline with 10-12 years work experience in a related field
– Strong technical skills in CRM Management, SQL and any scripting language
– Strong analytical background; ability to synthesize performance data in a meaningful way – both verbally and in writing
– Proven track record of wide and deep Sales experience on a global scale, with an excellent grasp of sales technology, sales support, and broader commercial and revenue knowledge
– Strong understanding of airline market dynamics, industry trends and competitive landscape
– Exceptional leadership and team management skills, with the ability to motivate, inspire and guide a multidisciplinary team; Strong team player and team leader, with cultural awareness & understanding
– Excellent interpersonal and communication skills with the ability to build strong relationships

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

About the Company

Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.

With Etihad, everyone who flies with us is welcomed as our guest.

This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.

Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together – as does our highly cosmopolitan staff.