Hollard Insurance
Senior Manager Partnership Programs (Remote)
Senior Manager Partnership Programs | Hollard Insurance |Australia
- Become a pivotal member of Hollard’s Commercial DirectDistribution Team
- Lead a high performing team of program delivery & customerexperience design
- Opportunity to grow with a top 5 general insurer in...
Senior Manager Partnership Programs | Hollard Insurance | Australia
- Become a pivotal member of Hollard’s Commercial Direct Distribution Team
- Lead a high performing team of program delivery & customer experience design
- Opportunity to grow with a top 5 general insurer in Australia
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together“.
Work in our state-of-the-art facilities in North Sydney, designed to support hybrid and remote work. Our modern workspace promotes innovation and collaboration allowing you to excel and make a meaningful impact.
The role
This role has a broad remit spanning the delivery of the Direct Distribution strategy and uplifting the strategic capabilities required to successfully compete in the Direct channel. This encompasses enhancing our partner and customer experience, as well as developing our digital roadmap to uplift our digital capability.
In your capacity as Senior Manager, Partnership Operations the core functions of your role will be:
- Strengthen Hollard’s strategic alliance capability so that we consistently meet the expectations of our customers, partners, regulators and shareholders
- Design and deliver strategic initiatives including digital, data and business model innovations
- Driving continuous improvement, through simplification, consistency and automation in our systems, processes, and ways of working within the Direct team and our interfaces with our partners and other Hollard functions
- Contributing to disciplined prioritisation and implementation to execute on our strategy
- Ensuring a robust operational control environment to meet our regulatory and contractual obligations
- Lead a high performing team of program delivery and customer experience design professionals
About You
- Significant experience in the general insurance industry
- Tertiary qualification in business (e.g. MBA) and project or change delivery methodologies would be highly regarded
- Experience in strategy execution including delivering complex programs of work and managing delivery and delivered/operational risk
- Experience in operating model design, process re-engineering and improvement
- An in-depth knowledge of business analysis, project management, change management, customer experience design and human centered design thinking methodologies
- Extensive experience in the Australian General Insurance industry (both Personal and Commercial lines) and knowledge of our key competitors and the regulatory landscape.
Working at Hollard
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
- Professional and technical development opportunities
- Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
- Paid parental and partner leave
- Additional leave options, including 5 well-being days each year
- Generous employee insurance discounts
- Novated lease options
- Corporate employee discounts from various retailers
- Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, Employee Assistance Program (EAP)
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
Even if you don’t meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.
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