Senior Manager Payments Strategy Operations (Remote)

KOHO’s purpose is to empower Canadians to build a great financial foundation with products that are radically transparent and easy to manage. We first launched in 2017, and we have since built a community of over 1 million users. Leading investors around the globe believe in our vision, and we’ve successfully raised over $320M to make our vision a reality.

Discover our culture here and get the inside scoop from our team here!

About The Role

We’re looking for a Senior Manager, Payments Strategy & Operations to join our team for a role to work remotely based in Canada.

Reporting to Director, Payments, you’re going to be leading a team of system analysts to deliver against a hybrid strategy/operations mandate that touches all things money movement – fund flow designs for new products, financial reconciliation, technical analysis and continuous improvement recommendations to payments engineering, cross-functional project delivery, and efficient execution and automation of critical daily workflows.

What You’ll Be Doing

• Own the “operating system” for the Payment Operations team – continuous intake and prioritization of initiatives from across the org, project planning and requirements gathering, sprint planning and delivery, and execution / automation of routine tasks
• Put your fingerprints on every product – use your deep understanding of KOHO’s payments stack and business goals to design and operationalize all money movements, acting as the interface between Product, Tech, Risk, Finance, Data, etc.
• Own financial reconciliation function end-to-end – set strategy and standards for detection and mitigation, design workflows and tooling/automation
• Drive continuous improvements and guide the evolution of KOHO payments stack – set and track KPI targets, do impact analysis and synthesize opportunities into an actionable engineering roadmap
• Empower KOHO with payments data – develop and maintain standardized data models, reporting and analytical tools; stand up new data ingestion and publication pipelines.

Who You Are

• 5+ years payment operations experience in a high-tech environment; deep understanding of card and bank transaction lifecycles, financial reconciliation and authorization / settlement processes in modern API-based systems.
• Strong people manager, passion for coaching and developing the hard and soft skills necessary to deliver both operational and project work under shifting priorities.
• Tech-savvy and love working with engineering. Comfortable digging into API docs, architecture diagrams and system logs to diagnose issues and make clear asks.
• Highly analytical problem-solver with strong business acumen. Proficient pulling your own data with SQL, constructing forecasts and impact estimates, and making educated assumptions to enable trade off and prioritization decisions.
• Excellent communication and stakeholder management at all levels, can synthesize complex topics to diverse stakeholders and bridge technical and business functions.
• Process optimization is second nature, obsessed with measurement and efficiency

What’s In It For You?

We Invest Time And Resources Into Making Sure KOHO Is As Good As The People We Hire. Here Are Some Of The Reasons We Attract The Best People

🧘‍♂️ Balance Your Life – Company-wide summer wellness days, winter holiday closure, personal days, a wellness spending account, and maternity & parental leave top-up

💻 Remote First – Work from anywhere in Canada with a budget to set up your home office

🆙 Level Up – Access to an in-house certified performance coach and an annual training budget

🥅 Reach Your Goals – Salary assessments twice per year

🙌 The KOHO Culture – We have won 7 “Great Place to Work ®” awards since 2019

🤝 Be an Owner – Every KOHO employee gets a generous amount of equity with a 10 year exercise window

The KOHO culture is one of collaboration, creativity, and diverse perspectives. We are committed to building and fostering an inclusive, accessible environment for everyone. If you have any questions, concerns, or requests regarding accessibility needs, please contact peopleaccessibility@koho.ca and the People and Culture team will be happy to help.