Senior Mobility Advisor (Remote)

Senior Mobility Advisor | Crown Relocations | Australia

The primary function of the Senior Mobility Advisor role is to provide support and guidance to the Client Services team on day to day operations and service delivery.

The Mobility Advisors that are supported by this role provide a single point of communication to our relocating customers, process improvement, training and development is a key aspect to help us shape the team for the future and to enable exemplary service to be delivered across the department.

About the Role

As a Senior Mobility Advisor your role will include but not limited to the following duties:

• Monitors Mobility Advisors, follow department & account-specific best practices to ensure high quality delivery of services and acts and delivers as SME for operational questions
• Manages reduced caseload’s to that of VIP Assignments, complex or new corporate account ‘test’ moves
• Works with the Account Manager and Client Services Manager to continuously improve Team & Department service delivery procedures
• Coaches and oversees new staff members’ training, on-going training in policy, process and systems updates
• Act as a point of escalation with ultimate accountability for the resolution of the services issue
• Ensures data integrity compliance
• Manage, coach and mentor the team’s performance, working with the Client Services Manager to set and measure performance objectives aligned to business goals, creating individual development plans and conducting annual performance reviews
• Provide support to Account Management team, including participation in reviews meetings and presentations
• Build strong relationships with other Crown departments, offices and branches to enable all opportunities to be explored, cross selling opportunities identified with clients and full services delivered

About You

To be considered for this exciting opportunity, you must have:

• Supervisory skills and experience, preferably gained in a similar role and / or industry.
• Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Well-developed administration and organisation skills with strong attention to detail.
• The ability to set priorities, manage your time and workload and dependably meet strict deadlines.
• A confident can do attitude and a willingness to support stakeholders in effectively doing their job.
• A solution oriented approach to problem solving and decision making.
• Proficient computer skills with experience using Microsoft Office
• Strong communication and presentation skills.

Whilst previous experience in a similar role is highly regarded, your confident attitude and ability to demonstrate empathy and commitment to exceptional Customer Service across a culturally diverse customer base will see you secure this role. This is an excellent opportunity for the right person looking to take their career to the next level.

What’s In It For You

• A competitive salary and superannuation.
• The opportunity of career advancement through mentoring and our learning and development program
•  The opportunity to work with a great team in a dynamic fast paced environment
• A fantastic employee reward and recognition program, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more

To know more about the exciting employee benefits at Grace, click on the link: https://www.grace.com.au/careers

About Crown

Crown Worldwide Group (crownworldwide.com) operates from over 265 locations in almost 55 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. Established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

No agencies please. If we feel the need to use an agency, we will be in touch with one.

Tagged as: remote, remote job, virtual, Virtual Job, virtual position, Work at Home, work from home