Senior Operations Analyst (Remote)

About The Role

Exciting opportunity for an experienced Sr. Operations Analyst for our Community Solar this role is expected to perform daily/weekly/monthly production work as it relates to the different services provided by Hansen. This includes managing allocations for community solar subscribers, processing bill credit files, processing reports, working controls and exceptions related to billing and allocation activities.

About You

• Two (2) year degree in business or technical field, or at least 5 years of experience in billing/customer care is required
• Knowledge in the Microsoft Office suite of products with focus on Excel and Access
• Knowledge of Jira Service Management helpful
• Knowledge of renewable energy preferred

Key Responsibilities

• Responsible for timely and accurate completion of daily, weekly and monthly processes related to billing activities
• Develop database queries and analysis in support of allocation and billing activities
• Maintain subscriber data in system for projects
• Communicates with clients as need for completion of client requests (Service Desk)
• Performs table maintenance and completion of data repairs as needed
• Monitors controls and cares for any exceptions
• Identify trends or issues that appear by analyzing the output of reports/controls
• Ensures contractual reports are delivered timely
• Support the diagnosis, analysis, and resolution of business problems
• Work with cross-functional teams to complete tasks
• Continuously searches for process improvements and areas for streamlining

Benefits and Perks Join us for a rewarding career with competitive compensation, inflation adjustments, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefits package during the selection process. Company Overview

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With 600+ customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

Contact Us

If you possess the desired skills and enthusiasm, please connect with us by “Apply Now” via the link or visit our career page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Visit our website at hansencx.com for more information.

#US