Senior Operations Manager (Remote)

We’re currently looking for a Senior Operations Manager to be responsible for leadership, direction and oversight of BU operations, delivering an efficient and effective end to end service. We’re currently looking for a Senior Operations Manager to be responsible for leadership, direction and oversight of BU operations, delivering an efficient and effective end to end service.

Responsibilities

• Drive continual improvement across key measures of efficiency, quality, people, service delivery and compliance.
• Represent the business appropriately in client facing meetings
• Define and shape future change and improvements to enable client satisfaction
• Maintain key relationships with other business areas, clients and other stakeholders, and convert client aspirations into operational delivery
• Establish strategies and direct the activities needed for hiring, succession planning, training, assigning, directing, evaluating, rewarding and retaining employees
• Accountability for Health & Safety across the business area

About You

• Strategy execution, planning and organising skills
• Excellent interpersonal and stakeholder management skills
• Excellent knowledge and understanding of operating principles, practices, and procedures as well as commercial awareness
• Ability to analyse and interpret operational data, prepare business reports and translate client needs into technical solutions.
• Ability to champion innovation and continuous improvement

About Capita | Transport For London (TFL)

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.