At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Location: Remote BGR | Novi Han | DEU | Frankfurt | POL | Warszawa | ROU | Cluj-Napoca |

The Senior Payroll Specialist will be responsible to oversee and manage the payroll processing

for several countries in EMEA, collaborate with the payroll vendor/s and direct the work of the

team members supporting these particular countries.

Main responsibilities and tasks:

Payroll and service delivery management (70%)

– Ensures timely and accurate data submission to the payroll vendor/s, according to the agreed process and timeline

– Plans and assigns the activities according to the payroll calendars, ensuring proper resource utilization

– Monitors the case volumes and other case related metrics and SLAs, for the Iron

Mountain team and for the vendor.

– Drives high customer satisfaction

– Service delivery excellence: constantly reviews the existing processes and procedures, identifies gaps and improvements and makes recommendations for changes

– Makes sure that all processes are documented and reviewed

regularly

Escalation Management (15%)

– Serves as first point of escalation in case of payroll related issues for the supported countries

Vendor and Team Management (15%)

– Supports the EMEA Payroll Manager in the activities related to vendor management – monitoring of the vendor performance, services reviews etc.

– Orgnaises the work in such a way that there is a proper backup structure and plans inplace

– Monitors performance against goals

Requirements:

● 5-7 years experience in Payroll, Finance or HR Operations with cross country exposure

● Demonstrated knowledge and experience in Payroll operations (in-house or vendor side)

● Background in working with HRIS, preferably Workday, as well as case management tools, ideally ServiceNow.

● Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups

● Ability to work effectively in high-pressure situations that require sound decision making

● High degree of comfort with change, with the skill to easily shift priorities to meet business needs

● Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.

Benefits:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone’s voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.