Senior Product Manager Acquisition Retention Crm (Remote)

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

To support this vision we want to be a world-class Product organisation that has the capabilities to give our customers the best experiences, and provide our Commercial teams with the platform to win in every market and super-charge our growth. 

We are looking for exceptional Product Managers to play a key role in building our global products and own end-to-end delivery.

As a Product Manager you will be responsible for leading your squad to execute the product strategies and plans, aligned to our OKRs. Working collaboratively with cross-functional teams to define and prioritise work, problem solve, and ultimately provide our players with outstanding experiences.

You bring a deep understanding of user’s needs, adept at identifying opportunities, refining your roadmap and collaborating across design, engineering and data.

The CRM squad sits within our Player Experience pillar, where we focus on building a seamless end-to-end customer experience, across onboarding, payment, rewards and safer gambling products

Key responsibilities

• Act as primary lead for the product, partner with engineering and design to deliver a world class product, ensuring quality, effective and timely product delivery.
• Defines, prioritises, and manages the product backlog using agile methodologies
• Establishes and drives a culture of customer closeness, constantly evaluating insight, taking an iterative approach to achieve outcomes.
• Ensures accurate and formal product documentation, including clearly defined user stories and acceptance criteria, in collaboration with engineering and design
• Drives product metrics that demonstrate impact for our customers and our business.
• Collaborates closely with leaders from various departments, including marketing, compliance, commercial and legal, to ensure requirements are considered, challenged and evaluated.

Qualifications

Specialist skills and experience

Essential

• A demonstrated track record of successfully managing products from concept to market
• Experience leading squads in a fast-paced consumer facing environment
• Demonstrated understanding and experience of agile methodologies
• Adept at user-story writing, translating data and insights, to build great products
• Demonstrated ability to solve problems, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed narrative
• Excellent communication and interpersonal abilities – proven ability to engage with engineers, designers and company leaders in a constructive and collaborative relationship.
• Domain expertise: experience building CRM products for major consumer-facing brands

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.