Senior Product Manager (Remote)

Location: Europe, remote

Salary: up to 90.000 EUR annually company cost (compensation gross differs depending on location and local taxes)

Form of employment: Contract of employment or B2B contract (self-employed)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) – answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution!
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video

By joining Tidio as a Product Manager, you will become a crucial member of our Product Team. You will work closely with the Lead Product Manager and take responsibility for our Integrations, OpenAPI, Marketplace & Lyro AI solutions which require external data sources.

As the Senior Product Manager, you will:

• Work alongside Machine Learning, forging real-time data solutions for Lyro AI Agent;
• Be responsible for our integrations ecosystem, including Integrations, OpenAPI, Tidio Marketplace & Software Partner Program;
• Monitor relevant metrics, identify issues and potential opportunities for PLG;
• Develop comprehensive and well-researched product artefacts, such as Business Cases/ Epics & Roadmap providing clarity to the business;
• Work closely with your immediate team, including an Engineering Manager, Engineers (Backend, Frontend, QA) and a Designer;
• Communicate effectively to the broader business including product roadmap, new features and answers to other team’s inquiries;
• Work hand in hand with the Lead Product Manager to agree objectives, leading metrics and prioritise initiatives.

You are the perfect fit if you have:

• Previous experience as a Product Manager in a tech product company;
• Solid understanding of a B2B SaaS market:
• Have delivered at least two integrations end-to-end;
• Excellent goal-oriented approach with the ability to identify opportunities as well as issues, propose solutions, and drive implementation;
• Proven experience in being a strategic partner with business orientation in the area of product development;
• Data-driven mindset that allows you to make accurate analyses and improve your work continuously;
• Adaptable attitude – ability to work in a fast-paced environment, receptiveness to change;
• Great communication skills;
• Passion for product development;
• Fluent English (C1).

You will get extra points if you have experience in:

• Experience with LLMs
• Building and/ or managing a software partner program
• Experience in B2B SaaS for SMBs/ mid-market
• Working as a start-up owner/entrepreneur

We want to offer you:

• Salary up to EUR 90.000 under a B2B contract or an equivalent within the employment contract;
• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions;
• Remote-first work with flexible hours
• Possibility to use one of our offices in Poland or book a coworking space in your city
• Great development opportunities – company-supported courses and conferences
• 26 days off guaranteed in a year;
• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
• Sport & wellness benefit or its financial equivalent.
• Private medical care or its financial equivalent.
• Mental well-being program – individual therapy sessions and resources for employees
• Free access to one of the most popular e-book/audiobook services
• Regular social events (company-wide offsites, team events)

What does the recruitment process look like?

• CV review and introduction call with a Recruiter

• Interview with the Lead PM + VP of Product
• Home assignment
• Final interview with Chief Strategy Officer (CSO) and Lead PM with feedback on the task with additional questions

Offer and fireworks!

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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85% recommend us to a friend

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