Senior Product Manager Service Desk And Multi Sourcing Service Integration (Remote)

Job description / Role

About the role

Main missions:
– Manage offers development and evolution from creation to launch,
– Define the product vision, roadmap and features considering customers and sales channels inputs and feedback,
– Take into account customer journey, digital journey, SLA
– Ensure the value is released on time, with the support from a project manager,
– Manage the offers lifecycle,
– Propose, contribute and enforce our marketing strategy allowing to reach our objectives in terms of revenues, customer satisfaction and operational improvements.

Main activities:
– Anticipate market evolution (customer needs, competition, etc…),
– Benchmark with our competitors,
– Contribute to marketing strategy and propose offers evolution that will be in line with revenues expectations and BU profitability.
– Focus on customer needs with modern methods such as Design Thinking,
– Develop new offers (or offers evolution) in line with SAFe methodology, and in coordination with other marketing teams, IT (CTIO) and operations (GDO).
– Identify the Business Hypothesis and build the Lean Business Case,
– Define the product vision, value proposition, high-level roadmap, and MVP (Minimum Value Proposition),
– Right SAFe Epics, Features, and User Stories,
– Prioritize the product backlog based on SAFe methodologies (WSJF),
– Coordinate with Sales channels to align on priorities,
– Participate in the Product Increment Planning,
– Develop the MVP and learn from the ground to pivot or persevere.
– Anticipate economic and financial performances of our offers, by building-up the Business Case with finance,
– Manage offers economic piloting (budget follow-up, profitability, gap analysis, proposal and improvement plans),
– Support and animate operations and channels.

– Customer centricity
– Value driven decision making
– B to B commercial experience
– Marketing experience
– Innovative spirit and curiosity
– Pragmatism and enthusiasm
– Pedagogy, writing skills, communication
– Autonomy and responsibility
– Result orientation, with a constant obsession on time-to-market
– Assertiveness, ability to convince stakeholders, manage objections, push your views, challenge contributors on costs and deadlines
– 10+ years of professional experience
– Speaking French (must have) and English.

Department
Products and Marketing

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.