Senior Project Manager Market Actions Remediation (Remote)

The Senior Project Manager, Market Actions & Remediation will be the primary liaison between ICU Medical and Customer Accounts. This role will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling.

Position Responsibilities

• Project Management skills:
• Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
• Create, communicate, and manage detailed plans with Customer Accounts
• Manage Resource allocations for account scheduling
• Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
• Provide ongoing management of timelines and resource logistics (Change Management)
• Where appropriate, coordinate return of affected devices to a Company location
• Provide a forecast of Customer Account scheduling targets
• Document account statuses, provide Quality record
• Program support:
• Implement various business process improvement and automation initiatives
• Facilitate 3rd Party resource training
• Follow-up on KPIs associated with Resource performance to correct underperforming indicators
• Review / audit documentation, and support reconciliation of project records
• Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
• Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
• Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
• Other duties as assigned by supervisor
• Work environment may be an office or home setting

Minimum Qualification, Skill And/Or Competency Requirements

Education and Experience Required

Minimum 4 Years Project Management Experience Required

University / College degree (BA) preferred

PMI Certification is a plus

Technical Knowledge And Skills

Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required

Experience In Medical Device Industry Is Preferred

Excellent customer service skills required

Self-starter

Strong analytical and problem-solving skills

Negotiation and collaboration skills

Impact and Scope

Errors would result in additional time and cost to the company, as well as potential loss of customer accounts

Key Internal and External Relationships

All colleagues within Company including senior management

Contracted Field service engineers, Project Managers, and Data Entry Clerks

Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical

Planning and Decision Making

Assist Senior Managers in their decisions by data preparation and analysis

Develop proposals with solid rationale

Supervision is available for escalated issues

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.

ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

PMO

Primary Location

US-United States – Remote – USA

Schedule

Full-time

Shift

Day Job