Senior Research Analyst (Remote)

About Us:

We specialize in driving insights and capturing emerging opportunities for global organizations across various sectors, including telecom, banking, experience economy, cloud, and disruptive technologies. Headquartered in Singapore, we have a global presence in Malaysia, India, Indonesia, and North America. At Twimbit, we believe that the challenges of today can be resolved with the right combination of knowledge and technology.

Position Overview:

We are seeking an experienced Senior Research Analyst to join our Customer Experience (CX) practice. In this role, you will conduct in-depth research and analysis of CX technologies, trends, and best practices to provide strategic insights to our enterprise clients. You will be responsible for producing high-quality research reports, advisory materials, and market evaluations that help organizations navigate the complex landscape of customer experience technologies and strategies.

Key Responsibilities:

1)       Research & Analysis 

·      Lead primary and secondary research initiatives focused on CX technologies, vendors, and market trends 

·      Analyze complex market data to identify patterns, trends, and strategic implications for enterprise clients 

·      Evaluate emerging technologies and methodologies in the CX space, including customer feedback management, voice of customer platforms, and customer journey analytics 

·      Develop comprehensive market forecasts and assess the impact of market changes on various stakeholders 

2)       Content Creation & Thought Leadership 

·      Author detailed research reports, market guides, and strategic planning assumptions 

·      Create compelling presentations and advisory materials for senior executive audiences 

·      Contribute to the firm’s research agenda and methodology development 

·      Present research findings at industry conferences and client events 

·      Develop and maintain vendor evaluation frameworks and criteria 

3)       Client Engagement 

·      Provide strategic guidance to enterprise clients through advisory sessions and workshops 

·      Lead client inquiries and facilitate decision-making around CX technology investments 

·      Build and maintain relationships with key industry contacts, including technology vendors, practitioners, and other influential market participants 

·      Participate in sales support activities by sharing expertise with prospective clients

Qualifications:

Experience:

• Bachelor’s degree required and advanced degree preferred.
• 4+ years of experience in technology research, consulting, or enterprise CX roles.
• Deep understanding of enterprise CX technologies, markets, and implementation challenges.
• Proven track record of producing high-quality research and analytical content.
• Previous experience at a research and advisory firm.
• Direct experience implementing or managing CX technology solutions.
• Industry Knowledge: Knowledge of adjacent markets such as digital experience platforms, marketing technology, or customer service solutions. Understanding of enterprise software buying cycles and decision-making processes.
• Project management experience and ability to handle multiple concurrent workstreams.

Skills:

·     Strong analytical skills with the ability to synthesize complex information into actionable insights.

·     Experience with quantitative research methodologies and data analysis tools.

·     Excellent written and verbal communication skills.

·     Experience presenting to and advising senior executives.

·     Collaborative mindset with strong interpersonal skills.

·     Independent worker capable of managing multiple priorities.

·     Strong intellectual curiosity and a desire to continuously learn about emerging technologies.

·     Strategic thinker with attention to detail.

·     Ability to maintain objectivity and provide unbiased analysis.

·     Excellent time management skills and ability to meet deadlines.

Compensation

• Salary: 12 Lakhs – 14 Lakhs per annum
• Benefits: Medical Insurance + Others