Senior Sales Operations Specialist (Remote)

Job Title: Senior Sales and Operations Specialist

Location: Remote

Company: InstaService

About InstaService

InstaService is an innovative on-demand services platform offering immediate and scheduled home services—handyman, plumbing, cleaning, and more. Our mission is to deliver top-notch service quality within 30 minutes or at a scheduled time. Join us in revolutionizing the home services industry with forward-thinking technology and an exceptional customer experience.

Job Overview

As a Senior Sales & Operations Specialist (Remote) at InstaService, you’ll drive sales through proactive cold calling while managing the operational flow of scheduled jobs. You’ll be responsible for engaging potential customers, scheduling service appointments, and filling any last-minute gaps in the schedule. This fully remote role is perfect for a candidate who excels at juggling multiple responsibilities, communicating effectively, and resolving issues on the fly in a fast-paced, startup environment.

Key Responsibilities1. Sales & Lead Generation

• Cold Calling & Prospecting
• Conduct daily cold calls to prospective clients to introduce InstaService and generate new leads.
• Engage leads across multiple channels (phone, email, social media) to drive business growth.
• Client Relationship Building
• Establish rapport quickly using confident, persuasive communication skills to convert leads into loyal customers.
• Follow up diligently with prospective clients to address questions, close deals, and encourage repeat business.
• Sales Targets & Reporting
• Meet or exceed monthly and quarterly sales objectives through consistent outreach and negotiation.
• Maintain thorough records of calls, interactions, and pipeline updates in the CRM system.

2. Operations & Job Execution

• Scheduling & Coordination
• Monitor and manage the daily schedule of service jobs—handyman, plumbing, cleaning, etc.—to ensure efficiency.
• Work closely with service providers to confirm availability and allocate resources effectively.
• Gap-Filling & Issue Resolution
• Identify unfilled or at-risk bookings and take swift action to secure coverage.
• Address last-minute cancellations or changes, collaborating with relevant teams to maintain customer satisfaction.
• Process Optimization
• Suggest and implement improvements for job assignment and scheduling processes.
• Evaluate customer feedback and operational metrics to optimize procedures and service delivery.

Qualifications

• Education & Experience
• Bachelor’s degree in Business, Marketing, Operations, or a related field—or equivalent work experience.
• Proven experience in cold calling or direct sales, ideally in a fast-moving environment.
• Previous operational/scheduling coordination experience is a plus, especially in a service-focused setting.
• Skills & Competencies
• Outstanding verbal communication skills, particularly over the phone.
• Exceptional organizational and time-management capabilities, with the ability to balance sales and operations tasks remotely.
• Proficiency in CRM tools and Microsoft Office; familiarity with scheduling or dispatch systems is advantageous.
• Self-driven, results-oriented, and adept at problem-solving.
• Preferred
• Background in the on-demand services industry.
• Awareness of local market trends affecting home services.
• Experience working remotely for a startup or high-growth company.

What We Offer

• Competitive Base Salary + Commission
• 100% Remote Work with flexible hours
• A fast-paced, dynamic startup environment
• Opportunities for advancement and professional development
• An inclusive, supportive culture that encourages innovation and collaboration

How to Apply

Are you ready to make an impact in the on-demand services industry from anywhere in the world? We’d love to hear from you!

Download & Explore Our App

• Visit https://www.instaservice.com/get-app to download the InstaService app (on the App Store or Play Store).

Provide Your Feedback

• Take a few minutes to explore the app and note what you liked and what could be improved.

Submit Your Application

• Email your résumé and app feedback to hiring@instaservice.com.

Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule!

InstaService is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.