Senior Server Engineer (Remote)

Senior Server Engineer | VortalSoft | United States

Provide advanced technical advice and instruction to the engineeringstaff
Actively work advanced tickets that cannot be adequately worked orresolved by L1 and L2 engineers
Provide external and internal leadership on complex and/or problemtickets.

Senior Server Engineer | VortalSoft | United States

Provide advanced technical advice and instruction to the engineering staff
Actively work advanced tickets that cannot be adequately worked or resolved by L1 and L2 engineers
Provide external and internal leadership on complex and/or problem tickets.
Work all assigned tickets when in overflow or short-staffed situations
Continually increase breadth and depth of technical knowledge in one or more targeted service offerings (platforms)

PRINCIPAL DUTIES:

The primary functions of the Subject Matter Expert (Level 3) is to act as a lead customer issue resolution engineer and take ownership of all assigned work orders.

Advanced HW troubleshooting knowledge of Dell/EMC Isilon/PowerScale systems (all Generations)
Advanced HW troubleshooting knowledge of Dell/EMC Isilon/PowerScale systems.
Advanced knowledge of OneFS
Advanced FW knowledge of all Dell/EMC Isilon/PowerScale systems
Advanced knowledge of all replacement procedures for the above listed systems

A secondary function is to act as a mentor to other engineers as assigned and to develop internal certification criteria and curriculum. Level 3 Engineers will also perform the duties of Level 2 Engineers, Training Coordinator/provider, QA Engineer, and Escalations Manager as assigned.

Additional Duties:

Sales Collaboration form the Level 3 engineer is required to assist Sales Group management in the development and formatting of materials and presentation focused to train Maintech Sales Group personnel on the intricacies and terms in the Dell/EMC Storage market space.
Participate as needed (within reason and by Business Unit Manager or Sale Director Request) in strategic or complex client/prospect/partner sales campaigns where Dell product knowledge and experience are required.
Conduct research and self-managed education to be a functional expert in one or more technical areas.
Educate the customer on proper issue identification and resolution techniques when appropriate.
Interpretation of customer files provided during service event.
Determining root cause and recommending correct resolution.
Validating actual problem and correct parts to be used for service.
Coordinate the design and build of systems to simulate and resolve customer issues.
Monitor job progress and team performance throughout operations.
Arrange and facilitate team meetings to discuss company values and objectives on completed jobs.
Report on project status as required.
Implement solutions including full documentation and training as required
Provide continuous updates to company standard operating procedures as needed.
Motivate and encourage department of staff.
Identify areas of improvement in the company and assist in creating and implementing solutions.

Job Types: Full-time, Contract

Pay: $60,000.00 – $75,000.00 per year

Benefits: