Design
Salary: Competitive Salary
Job Type: Full time
Experience: Senior Level
Logistics Management Institute
Senior Service Designer (Remote)
Senior Service Designer | Logistics Management Institute |Worldwide
Overview:
LMI is seeking for a Senior Service Designer to support alarge-scale federal agency employee experience (EX) transformationinitiative. We are seeking an energetic, self-starter leader who is focusedon practical and efficient solutions delivered by an interdisciplinary,...
Senior Service Designer | Logistics Management Institute | Worldwide
Overview:
LMI is seeking for a Senior Service Designer to support a large-scale federal agency employee experience (EX) transformation initiative. We are seeking an energetic, self-starter leader who is focused on practical and efficient solutions delivered by an interdisciplinary, collaborative team. This individual will work as part of a cross-functional team, providing EX, user experience (UX), human centered design, and service design support to the federal agency, leading research, analysis, and recommendation activities associated with a transformative EX improvement initiative.
LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers’ unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.
LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!
Responsibilities:
- Lead and facilitate employee experience (EX) and user experience (UX) discovery activities to deeply understand employee needs and touchpoints.
- Plan, prepare, execute, and assess multiple human centered design workshops that engage large stakeholder communities in EX research and design activities.
- Lead the development of an agency-wide EX initiative strategy, governance, and organizational framework, engaging a broad network of stakeholders to ensure that products are human centered, and drive intended EX outcomes.
- Develop comprehensive employee personas and journey maps, incorporating insights from various stages of the employee lifecycle.
- Conduct gap analyses based on defined organizational EX strategies and initial research findings.
- Design and recommend improvements for business processes and employee experiences.
- Inform and contribute to the continuous refinement and communication of EX strategies and vision.
- Capture user feedback to make informed recommendations for system and process improvements.
- Mentor and guide junior service designers, providing expertise and oversight on project deliverables.
- Develop and deliver research insights and recommendations (and other briefing materials) to senior agency leaders and other stakeholders.
- Collaborate with cross-functional teams to ensure cohesive and user-centered design solutions.
Qualifications:
Required:
- Bachelor’s degree in Human-Centered Design, UX Design, Psychology, Sociology, Organizational Psychology, Information Technology, Business, Public Administration, Employee Relations or a related field.
- 8+ years of experience in service design or a related role, with a proven track record of leading design projects.
- Expertise in employee experience (EX) frameworks and best practices.
- Expertise in UX research methodologies and tools.
- Demonstrated expertise in applying human centered design techniques and practices to large scale organizational transformations.
- Strong analytical skills and experience translating complex research findings into strategic recommendations.
- Proficiency in whiteboarding and other virtual design and collaboration tools (e.g., Mural, Miro, FigJam).
- Excellent communication, collaboration, and leadership skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Familiarity with project management methodologies (e.g., Agile, Scrum).
- Certification in UX or Human-Centered Design.
Preferred:
- Advanced degree in Human-Centered Design, UX Design, Employee Relations, or a related field.
- Experience working in the public sector or with government agencies.
- Experience supporting employee engagement/relations and/or other human capital/workforce related activities.
- Certification in business process reengineering or improvement methodologies (e.g., Lean, Six Sigma, etc.).
- Certification in project management methodologies (e.g., Agile, Scrum).
- Proficiency in design and prototyping tools (e.g., Sketch, Figma, AdobeXD)
- Experience in mentoring and developing junior designers.
